Customer Service Dispatcher (Warsaw)

Line of Business : RMC

About Us

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

• Coordinate and schedule concrete deliveries to meet customer needs and optimize fleet operations
• Serve as the primary point of contact for customers, drivers, and plant personnel to ensure smooth delivery execution
• Monitor delivery progress in real time and proactively adjust schedules to maintain service quality
• Use dispatching software and communication tools to manage orders and logistics efficiently
• Document delivery details, customer interactions, and any service issues with accuracy and professionalism

What Are We Looking For

Work Environment

This role is based in a dispatch office setting with frequent communication via phone, radio, and computer systems. It requires attention to detail, adaptability to changing schedules, and collaboration with both internal teams and external customers.

What We Offer

Medical, Dental, and Vision along with Prescription Drug Benefits

Equal Opportunity Employer - Minority / Female / Veteran / Disabled