AI Enablement Analyst

Job Description

Location : New Orleans

About the Role :

As a Change Management Associate on the Business Transformation team at First Horizon Bank, you will play a pivotal role in supporting major transformation initiatives by driving best-in-class change management strategies, developing and delivering training programs, and fostering an environment of continuous learning and associate upskilling. Working closely with business units, back-office support teams, and technology groups, you'll ensure that associates across the bank are informed, prepared, and empowered to confidently adopt new processes, technologies, and ways of working.

Key Responsibilities :

• Partner with business leaders to assess the impact of new initiatives on associates and clients.
• Develop and execute comprehensive change management strategies, including communication plans, stakeholder engagement approaches, and resistance management techniques.
• Design and deliver engaging training and upskilling programs-both in-person and virtual-to prepare associates for new systems, processes, and compliance requirements.
• Facilitate workshops, trainings, and learning sessions that drive associate adoption and support cultural change.
• Create succinct, clear documentation, job aids, and quick reference guides tailored to the needs of varying business units.
• Evaluate training effectiveness through feedback, adoption metrics, and readiness assessments; adjust approaches as needed.
• Act as an advisor to leadership teams, guiding them on change management best practices and providing ongoing support throughout project implementation.
• Monitor ongoing changes and provide post-implementation support to address associate questions and support long-term adoption.
• Remain current on trends in change management, learning & development, and banking innovation to continually enhance associate learning experiences.
• Champion a culture of learning, agility, and resilience throughout periods of change.

Qualifications :

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .

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