Director, Risk Business Partner Client Services

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

About Visa ERM

Visa's ERM team safeguards the company by maintaining global risk frameworks, running the Risk & Control Self-Assessment (RCSA) program, and partnering with every function to anticipate, assess, and manage risk. We foster a culture of risk awareness and continuous improvement that underpins operational excellence, regulatory compliance, and the integrity of billions of transactions each year.

Why we need you

This role is not about creating new frameworks-it is about activating Visa's existing ERM tools and standards inside Client Services, the global organization that supports Visa's issuers, acquirers, merchants, and partners. You will be the catalyst for first-line adoption, turning policy into daily practice and shaping strategic decisions that affect the entire payment ecosystem.

Essential Functions

• Serve as the second-line go-to risk partner for Client Services.
• Drive first-line adoption of enterprise risk frameworks, policies, and processes-develop playbooks, coach leaders, track adherence, and report maturity progress.
• Embed with Client Services teams to identify, assess, and remediate risks across Visa's full risk taxonomy (operational, strategic, regulatory, technology, etc.).
• Execute the RCSA for Client Services, map processes, test key controls, and track issues and risk events.
• Provide effective challenge and actionable recommendations to first-line leaders, champion automation of manual controls and oversee control-testing efforts.
• Aggregate and translate complex risk topics into concise updates for senior leadership, committees, regulators, and the Chief Risk Officer.
• Build dashboards and key risk indicators (KRIs) that give leaders real-time visibility into their risk profile.
• Strengthen first-line risk capability through fit-for-purpose training (Risk 101 and 201) and ongoing change-management support.
• Synthesize audit findings, incident reports, third-party reviews, and model- / data-risk results into a holistic risk picture.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

Preferred Qualifications

Additional Information

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel5-10% of the time.

Mental / Physical Requirements : This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is 137,300.00 to 199,050.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA / HSA, Life Insurance, Paid Time Off, and Wellness Program.