Director of Operation

Regional Director Of Operations

Strategic Dining Services is looking for a Regional Director of Operations to lead, manage, and inspire a team of District Managers and other leaders in your region. You will be part of the regional leadership team and provide planning, direction, and guidance to the accounts in your territory, while establishing and maintaining strong client relationships. Your goal is to achieve operational and financial goals in a dynamic environment.

Key responsibilities include :

• Leading, managing, and inspiring a diverse team of District Managers, Resident District Managers, and / or Director of Dining Services, and their teams, to provide top-notch service
• Driving self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
• Serving on regional leadership team; regularly communicating with peers to share best practices, mitigate risks, champion diversity, and build community
• Owning all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; making decisions grounded in balance of risk / reward and short / long term implications
• Supporting RVP in setting cultural tone in region; meeting regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
• Serving as representative / brand ambassador of the Chartwells team to senior clients in territory, and acting as escalation point
• Working with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.)
• Collaborating with key partners to support regional initiatives
• Ensuring compliance with QA, policy, and USDA program requirements, along with completing all reporting on time
• Championing development in partnership with RVP within the region; conducting performance evaluations, along with succession planning, with focus on building multi-unit management skills; having full understanding of all roles in operation
• Owning the financial results / P&L for assigned territory, and working with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
• Ensuring consistent and fair administration of all policies and procedures
• Recognizing and anticipating marketplace trends; participating in regional strategic planning meetings

Required qualifications include a bachelor's or master's degree from an accredited college or university, or eight (8) years progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution or other Support Services areas in lieu of degree. Preferred qualifications include strong background in senior leadership roles with exposure to contract / budget management, customer service, people development, food services, negotiations, etc. Extensive travel required in this position.

Strategic Dining is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Associates at Strategic Dining are offered many fantastic benefits. These include medical, dental, vision, life insurance / AD, disability insurance, retirement plan, flexible time off, paid parental leave, holiday time off (varies by site / state), personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).

Strategic Dining maintains a drug-free workplace.