Tier 1 Technical Support Specialist - Entry Level (Urgent Need)

Tier 1 Technical Support Specialist – Entry Level (Urgent Need)

Join to apply for the Tier 1 Technical Support Specialist – Entry Level (Urgent Need) role at MillenniumSoft Inc

Position : Tier 1 Technical Support Specialist – Entry Level (Urgent Need)

Location : Phoenix, AZ

Duration : 12 Months contract

Total Hours / week : 40.00

Client : Medical Device Company

Level Of Experience : Entry Level

Employment Type : Contract on W2 (Need US Citizens Or GC Holders Only)

Responsibilities

• Follow necessary Customer Support protocols
• Interact with customers in a professional and enthusiastic manner via verbal and written communication
• Promptly answer support calls, document, and transfer with a high level of urgency
• Accurately document client interaction in a professional manner
• Work well with people from different disciplines with varying degrees of technical experience while maintaining a positive attitude
• Organize caseload, troubleshoot assigned queue of cases, and identify those that need escalation in a high-pressure environment
• Resolve open tickets and communicate resolution to the client to confirm satisfaction
• Use internal support applications to communicate professionally, effectively, and timely with the internal team and customers
• Support the field implementation team to successfully complete installations
• Coordinate and execute the shipment of parts and supplies to customers

Technical Skills and Attributes

Soft Skills

Other Skills

Education / Licenses / Certifications Preferred

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