Director, Customer Intelligence Product

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role :

We're reimagining how to understand customers in an AI-driven eCommerce world—and we're looking for a transformational leader who blends technical depth with product intuition. If you're driven to uncover deep customer insights using AI-powered data science techniques and create impactful solutions that drive customer engagement, this role is made for you.

As Director of Customer Intelligence Product, you will guide the science and data product strategy. This role helps eBay gain deeper customer insights and offers a full, 360-degree view of each customer.  Your mission? Drive innovation in customer understanding and customer activations through smarter data science and AI-powered solutions.

You’ll join the Growth Customer Science org and play a key leadership role in a cross functional team to design the next generation of data-driven solutions for customers. This role works closely with our Global Customer Insights team, as well as eBay’s Business and Product teams, to deliver strategic insights and develop a deeper understanding of our customers and the solutions that best serve their needs.

What you will accomplish :

You will Lead and inspire the science & insights product strategy which helps eBay to better understand customers to provide a comprehensive, 360 view of each customer

Provide thought leadership on the customer segmentations and predicted signals that eBay needs to develop, based on internal and external customer data and developed using machine learning methods

Provide strategic direction to build a modern, sustainable data program in collaboration with the data management and architecture teams, to serve as the foundation for our customer-centric efforts and external data sharing strategy

Understand eBay’s internal data structure (domain owners, stewards etc.), internal data usage, and external data sharing risks and tie it back to the business needs

Lead the creation of regular updates to the executive leadership team and throughout the eBay global business on the health of the eBay customer base, spotting the opportunity areas and working with partners to drive strategies that help eBay grow

Collaborate closely with technology and data platform teams to (1) establish the guidelines and use cases for external data sharing and internal data cross-proliferation, and (2) apply the signals as features into other eBay customer facing solutions.

What you will bring :

8+ years of experience in Customer data science, customer strategy and / or product roles, including 5+ years leading teams

Master’s degree or equivalent experience or above in a quantitative field, e.g., statistics, mathematics, physics, computer science, economics, engineering.

Consistent track record building analytical products and customer data-science driven programs

Strong expertise in customer data, customer analytics and quantitative analysis approaches, including experience evaluating ML models with custom metrics and robust frameworks

Deep understanding of data governance methodologies

High-reaching, self-starter attitude; able to adapt to emerging challenges and implement under ambiguity.

Experience with LLMs, prompt engineering, and RAG techniques (preferred)

The base pay range for this position is expected in the range below :

$218,400 - $291,600

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and / or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department / team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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