Front Office Assistant : Hoag Medical Group, Tustin Legacy

Front Office Assistant : HMG Tustin Legacy 15000 Peds - Full Time - 08HR - HHC Tustin Legacy

Hours required : Tuesday through Saturday work week

Responsibilities

The Front Office Assistant performs a variety of clerical duties and front office operations in support of patient care activities, ensuring even patient flow and clear communication within the department, referring physician offices, and organization staff. Interacts with patients, families, or surrogate decision makers in a courteous manner according to established standards. Greets visitors and answers telephones. May collect copays, close the cash drawer, and prepare month-end deposits. Collects initial demographic and clinical patient information and accurately enters it into the medical record. Compiles and prepares charts. Assists with coordination and execution of patient scheduling including confirmations, cancellations, and rescheduling. Communicates schedule changes promptly to all appropriate locations and individuals, including clinical staff and supervisors. Maintains accurate information and utilizes various software, including department-specific programs, to schedule, enter charges, find and scan documents, and accurately enter patient information. Ensures the patient chart has all required paperwork prior to the patient's procedure. As directed by medical staff, orders patient tests to be performed as needed during the patient stay. The position may work in various departments as needed and assist clinical staff with patients and family members. Maintains patient confidentiality and participates in continuous quality improvement processes. Performs other duties as assigned.

Qualifications

Education and Experience

• High School Graduate or equivalent education and experience required
• Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required
• Clerical experience to include filing, calculator, and telephone skills required
• Typing skills of minimum 35 WPM required
• Minimum one (1) year medical front office or equivalent administrative experience required
• Working knowledge of medical terminology, anatomy required
• Two years' (2) medical front office experience preferred
• Experience within an acute healthcare system environment preferred
• Knowledge of healthcare database systems preferred
• Understanding of insurance procedures preferred
• Bachelor's degree in healthcare-related field preferred

License and Certifications

About Us

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than 1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. Hoag offers a comprehensive blend of health care services and has a strong record of quality and service. Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to equal employment opportunity for all employees and providing a work environment free of discrimination and harassment.

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