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Product Manager - Sales and Service

Product Manager - Sales and Service

Elevate HealthcareSarasota, FL, US
2 days ago
Job type
  • Full-time
Job description

Job Description

Business Systems Owner – Sales & Service

We are seeking a Business Systems Owner to serve as the primary owner and strategic partner for Elevate Healthcare’s core business systems supporting Sales, Marketing, and Service functions (including CRM, quoting, and customer engagement processes). This role will work closely with business stakeholders and the IT Director to streamline processes, lead platform enhancements, and drive simplification and adoption. The ideal candidate brings strong functional expertise, excellent cross-functional communication skills, and hands-on system administration or product ownership experience.

Location :

  • Sarasota, FL

Key Responsibilities

Platform Ownership & Strategy

  • Serve as the primary owner of Elevate’s CRM and commercial systems (e.g., Salesforce).
  • Partner with Sales, Marketing, and Service leadership to define system strategy and develop roadmaps.
  • Translate business objectives into platform capabilities, enhancements, and workflows.
  • Collaborate with IT and vendors to execute enhancements and ensure system stability.
  • Business Partnership & Enablement

  • Develop deep understanding of commercial processes including quoting, pipeline management, order intake, and customer support.
  • Enable go-to-market teams with system training, dashboards, and workflows.
  • Champion process standardization and simplification across sales and service functions.
  • Own documentation, change management, and user adoption initiatives.
  • Continuous Improvement

  • Maintain and prioritize a system backlog in collaboration with business stakeholders.
  • Monitor system performance and adoption, making improvements as needed.
  • Partner with IT leadership to ensure integrations with ERP and other core systems function effectively.
  • What Success Looks Like in 12–18 Months

  • CRM platform stabilized and optimized for Sales and Service operations.
  • Quoting and opportunity management processes streamlined and automated where possible.
  • Customer onboarding and support workflows standardized and supported by system logic.
  • Clear enhancement roadmap established with strong business engagement and adoption.
  • Ideal Experience

  • 5–10 years of experience in business systems, product ownership, or functional leadership.
  • Strong understanding of business processes in the relevant functional area.
  • Experience translating business needs into system requirements and roadmaps.
  • Hands-on experience with CRM, ERP, or similar enterprise platforms.
  • Proven ability to partner cross-functionally with business and IT.
  • Excellent communication and change management skills.
  • Technical Expertise

  • Strong knowledge of core platforms relevant to this functional area.
  • Experience gathering requirements, designing solutions, and working with system integrators or development partners.
  • Familiarity with Salesforce, ERP, or other SaaS business platforms.
  • Ability to manage backlogs, prioritize enhancements, and support user adoption.
  • Comfortable working in a lean, fast-moving environment.
  • Academic Credentials

  • Bachelor’s degree in Information Technology, Computer Science, or a related field—or equivalent experience.
  • Certifications (e.g., PMP, CISSP, ERP / CRM certifications) are a plus but not required.
  • What We Offer

  • Highly competitive compensation package with performance-based incentives
  • Comprehensive benefits including health, dental, vision, flexible vacation, and 401k with matching
  • Professional development opportunities in rapidly growing healthcare technology company
  • Flexible work arrangements with preference for proximity to Sarasota, FL headquarters
  • Opportunity to build something truly remarkable that will long outlast us.
  • Direct access to executive, entrepreneurial leadership and strategic decision-making.
  • Significant career growth potential as company scales toward our $300M vision while improving and saving lives with our products and services.
  • About the Company

    Elevate Healthcare was recently added to the Madison Medical portfolio of companies in February of 2024 with the acquisition from CAE corporation. Elevate designs, manufactures, and services healthcare simulation products used to educate nurses, doctors and medical professionals on the proper techniques and procedures to have confidence and competence in the life saving moments that matter. Currently, society is facing a significant shortage of nurses and doctors needed to treat an aging world population. Medical errors represent the third largest causeof death in the UnitedStates. Elevate playsa critical part in reducing medical errors and expanding the workforce for healthcare professionals to improve patient outcomes. Elevate serves all ofthe major nursing and medical programsat hospitals, universities, nursing schools, medical schools, medical associations and medical technology manufacturers worldwide.

    Madison Industries Holdings LLC is one of the largest and most successful privately held companies in the world. Driven by a mission to make the world safer, healthier, and more productive, the company is uniquely designed to foster, empower, and build exceptional companies and teams that are essential to collective health and well- being.

    Founded 25 years ago by Larry Gies, Madison Industries has morphed from a "buy, build, sell" model prevalent among venture capital and private equity firms, into partnerships that mutually benefit customers, employees and the businessowners who join it. Madison's goal is to build something truly remarkable that will long outlast all of us. Through Madison’s strategy, the company has grown into an international manufacturing powerhouse. It has built market leaders in the filtration, medical, safety, healthcare simulation, industrial equipment, process improvement, instruments & controls, plastics, energy, and indoor air quality industries with combined enterprise value of nearly $20 billion. Its footprint spans across Europe, Asia and the Americas operatingover 300 facilities in 40+ countries, with over 18,000 engaged employees.

    Madison / Elevate Culture

    Elevate is on a mission to make the world safer,healthier, and more productive by inspiring positive outcomes in healthcare. We are committed to an entrepreneurial culture built on a foundation of trust and a strong bias for action.The team at Elevate is committed to building something truly remarkable that long out lasts us while coaching others to reach their highest potential.

    Elevate is part of the Madison Medical platform which has built its reputation by fostering three key attributes : Trust, Bias for Action, Entrepreneurial.

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    Sales And Service Manager • Sarasota, FL, US

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