Customer Service Specialist

Part-Time Customer Service Specialist

The Excalibur Group is currently seeking a Part-Time Customer Service Specialist to support a local contract in Washington, DC.

Duties / Responsibilities

• Support a team with customer service for the agency's residential food waste collection program.
• Monitoring and managing a program-specific email inbox.
• Responding to emails and voicemails within 1-2 business days.
• Entering and closing out resident service requests for missed collections and bin replacements on daily basis.
• Connecting residents to appropriate resources and services; and assist with answering phone calls.
• Arrive on time to work daily in accordance with an agreed upon work schedule within the scope of hours outlined.
• Provide supervisor with at least two (2) weeks notice for planned time off.
• Provide supervisor with notice of unplanned time off, such as time off due to sickness, at least 1 hour before scheduled start time.

Requirements

Hours Of Operation

Mon. - Fri. 9 : 30am - 5pm (must have the availability to work during these hours) Washington, DC

Part-Time Role (Up To 20 Hours Per Week) Pay Rate

How To Apply

If interested in this opportunity, please apply on our website by visiting www.theexcaliburgroup.com. Preference will be given to all qualified applicants who live in a federally certified HUBZone. The Excalibur Group is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.