Responsible for supporting business stakeholders, including relationship management, answering support questions, light troubleshooting of potential issues, and performing user trainings
Guiding the day-to-day activities of a team of remote business analysts supporting multiple systems across different disciplines
Participate in larger organizational Product Operations initiatives, such as crafting evergreen documentation, executing strategic communication plans, and defining processes that contribute to an improved team working culture
Own communication to product end users, including feature release notes, project-specific updates, and other general announcements
Create internal and customer-facing root cause analysis reports for critical outage incidents
Be a platform expert that can perform an analysis on customer requests, identify and documenting patterns and trends to share with Product and Engineering teams for potential system improvements
Provide periodic updates / presentations on metrics and initiatives to leadership and business partners.
Perform any other duties needed to help achieve Business Objectives for the Product Operations team
Basic Qualifications Requirements and skills
Minimum 2-3 years of experience in a professional role, preferably supporting clients in a technology / product environment
Experience working within a defect management process, providing a link between Product / Engineering and end users
Strong communication skills, with a bent towards customer service, and an ability to navigate both internal and external stakeholders, as well as an ability to distill technical information accurately, and convey it (verbally and / or written) to business partners and internal technology teams
Experience with a variety of systems within Enterprise Platforms, including Content, Asset, and Metadata Management, as well as Content Distribution
Experience crafting a range of documents, from documentation / operational guides to formal announcements / release notes
Energetic self-starter with a technical aptitude and a logical approach to problem solving
Strong prioritization and organization skills with experience juggling time-sensitive requests from multiple business partners
Demonstrate determination in finding solutions to complex puzzles
Enthusiastic about helping people, solving problems, and championing products
Ability to work in a fast-paced, dynamic and matrixed organization, executing on several initiatives concurrently while balancing competing priorities
Required Education BS
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Product Manager • Glendale, CA, US
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