Customer Service Manager Warranty & OEM

Customer Service Manager Warranty & OEM

Eaton's IS VEH VGNA "Vehicle Group North America / Truck Commercial Aftermarket" division is currently seeking a Customer Service Manager Warranty & OEM. The expected annual salary range for this role is $93750.03 - $105,000 a year. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

PRIMARY FUNCTION :

• Manage all aspects of customer relationships and daily interactions. Implement, lead, or support customer action calls, customer visits, complaint resolution, etc. Execute the contractual terms through collaboration with pricings / sales for compliance.
• Expectation both Aftermarket, Warranty and manage OEM customers expectations keeping Past Due and OTD on track.
• Make sure any supply constraint is escalated through SCM Team with clear action plan.
• Develop an internal support plan to meet all customer performance expectations and requirements. Manage all performance measurements to optimize the customer's perceptions. This includes customer scorecard reviews, resolving variances, and distribution of customer metrics throughout the organization.
• Support Order Management to ensure accurate and timely order processing and return material processing. Maintain knowledge and train others to navigate and manage customer websites and web-based portals to ensure the most efficient processes are deployed to maximize customer satisfaction.
• Support Accounts Receivable and Pricing team related to contested invoices and days sales outstanding metrics.

ESSENTIAL FUNCTIONS :

Qualifications :

Basic Qualifications (must have) :

Preferred Qualifications :

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.