Senior Operations Manager

Senior Route Manager

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Drivers and Helpers will report into this position only; no management jobs will report into the Senior Route Manager. Establish and maintain positive relationships with all frontline employees. Spends the majority of day in the field with frontline employees.

Essential Duties and Responsibilities

Onboarding

• New Route Managers
• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding

Developing

Coaching

Mentoring

Performance Management

Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Qualifications

Required Qualifications

Preferred Qualifications

Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination : This job operates in a mix between an office environment and plant / field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.