QA Lead Process Automation

QA Lead Process Automation

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

The QA Lead Process Automation plays a vital leadership role in overseeing the identification, investigation, and escalation of BestRx and automation-related issues impacting pharmacy operations and automated workflows.

Reporting directly to the Director of Operations, Process Automation, this role leads a team of QA Specialists responsible for performing root cause analysis, issue triage, and quality assurance across multiple pharmacy systems. The Lead will ensure all findings are properly documented, tracked, and communicated to relevant teamsincluding Automation, Engineering, Product, IT, and Pharmacy Operationsto drive timely resolutions and long-term process improvements.

The ideal candidate is a Certified Pharmacy Technician (CPhT) with experience in prescription workflow analysis, QA leadership, and automation triage within a health technology or pharmacy operations environment.

Key Responsibilities

QA Oversight & Root Cause Identification

• Lead and train a team of QA Specialists in performing manual QA testing, error identification, and root cause analysis within BestRx and other integrated systems.
• Oversee daily QA activities focused on identifying and categorizing issues such as duplicate prescriptions, intake mismatches, or workflow automation errors.
• Ensure findings are validated, clearly documented, and supported by evidence prior to escalation.
• Utilize data analysis and QA reports to identify recurring issues and drive systemic solutions.

Documentation, Reporting & Compliance

Issue Escalation & Triage

Cross-Functional Collaboration & Process Improvement

Qualifications

Work Environment

Key Essential Functions

Employment Classification

Status : Full-time FLSA : Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.