Job Description
Trust and Safety Associate (Contract)
Position Overview
Our client, a leading-edge AI platform company, is seeking a highly skilled and experienced Trust and Safety Associate to join their team. This role is critical to maintaining platform integrity and user safety by ensuring operational efficiency, policy compliance, and effective workflow management. The ideal candidate will have at least 2 years of experience in trust and safety, content moderation, or compliance operations, and will be comfortable working independently in a fast-paced environment.
Responsibilities
- Review and analyze flagged written, visual, and voice content for compliance with moderation standards
- Remove inappropriate or offensive material in accordance with company policies
- Respond to user inquiries related to safety, support, and privacy issues
- Provide feedback on policy development and contribute to workflow enhancements
- Identify and escalate emerging issues and trends
- Collaborate with Engineering, Legal, and Community teams on safety initiatives
- Conduct monthly shop safety inspections and submit results to the EHS team
- Maintain situational awareness of platform safety and user experience
Qualifications
Bachelor’s degree or equivalent work experienceMinimum 2 years of experience in trust and safety, content moderation, privacy, or compliance operationsStrong verbal and written communication skillsHigh attention to detail and sound judgment under pressureFamiliarity with online safety issues including child safety, hate speech, and harassmentProven ability to work independently and manage multiple prioritiesExperience collaborating with internal and external stakeholdersAbility to work a shift schedule that includes weekendsFluency in Spanish, French, or other languages is a plusIdeal Candidate Profile
Organized and proactive with excellent decision-making skillsComfortable adapting to new workflows and shifting prioritiesA collaborative team player who thrives in fast-paced environmentsPassionate about building safer online communitiesThis is a 3 month contract with possibility of converting to full-timeNo 3rd party involvement, please