Sr. / Director of Customer Success
Pixalate, Inc.New York, NY, US28 days ago
Job type
- Full-time
Job descriptionProgrammatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teams Ad servers / exchanges / DSPs / SSPs and the role of each in the digital advertising ecosystem Differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile, and OTT / CTV) Invalid traffic (IVT) and viewability in the context of digital advertising BA / BS degree in technical, business, or other related field (or equivalent experience) 6+ years of experience in client-facing AdTech customer success, technical account management, and / or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors Excellent time management and organizational skills Ability to maintain poise under stress, especially when resolving time-sensitive issues Understanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, JavaScript, tagging, cookies, macro,s and platforms) Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets, and Slides) and Jira (or comparable issue tracking systems) Ability to manage / influence professionally and effectively through persuasion, negotiation, and consensus building Data-driven, analytical, and process-oriented Excellent written and verbal communication / presentation skills Self-starter capable of thriving in a startup environment Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment Onboarding Training Customer Support Business Reviews and Reporting Subscription Renewals / Cross-sells / Up-sells Account health assessments Advocacy Everyone’s a data addict and an analytical thinker Titles don’t mean much; you attain respect by producing results We appreciate small, highly productive teams Slack is a way of life; short emails are encouraged We hold a fearless attitude in high esteem We worship bold ideas Chess players do well We revere collaboration, collaboration, collaboration! We focus on doing things differently and challenge each other to be the best we can be, offering our employees : Experienced leadership and founding team Casual environment Flexible hours (yes, we mean it - you will never have to sit in traffic anymore!) Subsidized lunches (via a GrubHub allowance) Fun team events High-performing team that wants to win and have fun doing it Extremely competitive compensation Opportunity for advancement (Pixalate will be what you make it) Pixalate expands its MRC Accreditations : Pixalate launches Video Seller Trust Index : Pixalate discovers a sophisticated mobile app fraud : For the most current news stories about Pixalate :
Job Description
Job Description
Sr. / Director of Customer Success
Employment Type : Full Time
Location : NYC
Minimum Experience : Mid Level
Salary : $150k
About the Company
Pixalate is a cross-platform digital advertising fraud intelligence company, offering the only system of coordinated invalid traffic (“IVT”) detection solutions across desktop, mobile web, mobile in-app, and OTT / CTV for better detection, diagnosis, and elimination of ad fraud.
Position Overview
We are looking for dynamic, data-driven, and charismatic candidates to fill this Customer Success role on the East Coast of the US. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise.
What will you do?
- Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, and publishers
- Maintain awareness of client needs and opportunities for expansion
- Understand the competitive landscape, new industry developments, and standards
- Drive positive customer success outcomes : retention, expansion, churn reduction, client advocacy, and account lifetime value
- Ensure Pixalate product adoption, client satisfaction, and account health
What do you need to know?
What skills, education, and experience should you possess?
What will you oversee?
Would you like to work at Pixalate?
What perks do we have to offer?
What does the media say about us?
https : / / bit.ly / 2RAMUgq (MediaPost)
https : / / bit.ly / 2h67Dpa (Mediapost)
https : / / bit.ly / 2svSstF (Which-50 Media)
http : / / www.pixalate.com / press /
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