Sr. / Director of Customer Success
PixalateNew York, NY, US27 days ago
Job type
- Full-time
Job descriptionProgrammatic digital advertising sufficiently well to communicate client requests to Pixalate's technical teams Ad servers / exchanges / DSPs / SSPs and the role of each in the digital advertising ecosystem Differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile, and OTT / CTV) Invalid traffic (IVT) and viewability in the context of digital advertising BA / BS degree in technical, business, or other related field (or equivalent experience) 6+ years of experience in client-facing AdTech customer success, technical account management, and / or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors Excellent time management and organizational skills Ability to maintain poise under stress, especially when resolving time-sensitive issues Understanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, JavaScript, tagging, cookies, macros, and platforms) Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets, and Slides) and Jira (or comparable issue tracking systems) Ability to manage / influence professionally and effectively through persuasion, negotiation, and consensus building Data-driven, analytical, and process-oriented Excellent written and verbal communication / presentation skills Self-starter capable of thriving in a startup environment Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment Onboarding Training Customer Support Business Reviews and Reporting Subscription Renewals / Cross-sells / Up-sells Account Health Assessments Advocacy Everyone's a data addict and an analytical thinker Titles don't mean much; you attain respect by producing results We appreciate small, highly productive teams Slack is a way of life; short emails are encouraged We hold a fearless attitude in high esteem We worship bold ideas Chess players do well We revere collaboration, collaboration, collaboration! Experienced leadership and founding team Casual environment Flexible hours (yes, we mean it - you will never have to sit in traffic anymore!) Subsidized lunches (via a GrubHub allowance) Fun team events High-performing team that wants to win and have fun doing it Extremely competitive compensation Opportunity for advancement (Pixalate will be what you make it) Pixalate expands its MRC Accreditations : Pixalate launches Video Seller Trust Index : Pixalate discovers a sophisticated mobile app fraud : For the most current news stories about Pixalate :
Sr. / Director Of Customer Success
Employment Type : Full Time
Location : NYC
Minimum Experience : Mid Level
Salary : $150k
Pixalate is a cross-platform digital advertising fraud intelligence company, offering the only system of coordinated invalid traffic ("IVT") detection solutions across desktop, mobile web, mobile in-app, and OTT / CTV for better detection, diagnosis, and elimination of ad fraud.
Position Overview
We are looking for dynamic, data-driven, and charismatic candidates to fill this Customer Success role on the East Coast of the US. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise.
What Will You Do?
- Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms ("SSPs"), demand-side platforms ("DSPs"), ad exchanges, and publishers
- Maintain awareness of client needs and opportunities for expansion
- Understand the competitive landscape, new industry developments, and standards
- Drive positive customer success outcomes : retention, expansion, churn reduction, client advocacy, and account lifetime value
- Ensure Pixalate product adoption, client satisfaction, and account health
What Do You Need To Know?
What Skills, Education, And Experience Should You Possess?
What Will You Oversee?
Would You Like To Work At Pixalate?
What Perks Do We Have To Offer?
What Does The Media Say About Us?
Create a job alert for this search
Of Customer • New York, NY, US
Related jobs
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their comp...Show moreLast updated: 29 days ago
Key Responsibilities Implements strategies for building client relationships and driving revenue growth Establishes and maintains strong client relationships through regular communication Ident...Show moreLast updated: 2 days ago A company is looking for a Director / RVP, Premier Success Plan Sales.Key Responsibilities : Drive bookings and exceed ACV targets to grow the Success Plans business Build relationships with sales ...Show moreLast updated: 1 day ago 
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hotel...Show moreLast updated: 30+ days ago
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us.Maven's award-winning digital programs provide clinical, emotional, and...Show moreLast updated: 22 hours ago A company is looking for a Director of Client Success Management who will lead customer engagement and lifecycle management strategies.
Key Responsibilities Define and execute a client success str...Show moreLast updated: 23 days ago A company is looking for a VP of Global Customer Success to lead the customer success organization globally and ensure effective product adoption and high renewal rates.Key Responsibilities Overs...Show moreLast updated: 30+ days ago 
Moonbug Entertainment, an award-winning global entertainment company inspiring kids everywhere to laugh, learn and grow.The company is behind some of the biggest kids’ entertainment brands in...Show moreLast updated: 29 days ago A company is looking for a Director, Customer Excellence.Key Responsibilities Lead and manage teams responsible for cross-functional capabilities within the Customer Success department Continuou...Show moreLast updated: 19 hours ago 
Tabs is an AI-powered accounts receivable platform for B2B businesses.Using the power of AI, Tabs is able to understand and extract elements from even the most complex B2B contracts and then power ...Show moreLast updated: 30+ days ago A company is looking for a Director of Client Success.Key Responsibilities Oversee a designated client portfolio, ensuring exceptional service delivery and alignment with client goals Manage and...Show moreLast updated: 30+ days ago A company is looking for a Manager of Mid-Market Customer Success.Key Responsibilities Lead and mentor a team of Mid-Market Customer Success Managers to drive retention and expansion outcomes De...Show moreLast updated: 1 day ago A company is looking for a Director of Customer Success, West.Key Responsibilities Build, mentor, and lead a high-performing Customer Success team Cultivate strategic partnerships with customers...Show moreLast updated: 30+ days ago 
Minimum Experience : Mid Level .Pixalate is a cross-platform digital advertising fraud intelligence company, offering the only system of coordinated invalid traffic (“IVT”) detectio...Show moreLast updated: 28 days ago
Eulerity is a rapidly growing technology company providing marketing automation technology to multi-location and distributed enterprises, across many vertical industries.
Our industry recognized pro...Show moreLast updated: 15 days ago
Director - Customer Success Manager.Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology.
We are on a mission to fundamentally transform the viewin...Show moreLast updated: 2 days ago A company is looking for a Senior Customer Success Manager, East.Key Responsibilities : Establish and maintain relationships with key decision makers within assigned accounts Partner with the Acc...Show moreLast updated: 30+ days ago A company is looking for a Senior Director of Client Success.Key Responsibilities Manage daily and weekly activities, pipelines, forecasts, and closed deals to ensure account retention and upsell...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Director
AnaplanNew York, NY, United StatesFull-time
- Promoted
Senior Client Success Director
VirtualVocationsPaterson, New Jersey, United StatesFull-time
- Promoted
Director of Success Plan Sales
VirtualVocationsElizabeth, New Jersey, United StatesFull-time
- Promoted
Director of Customer Success
Canary TechnologiesNew York, NY, USFull-time
- Promoted
- New!
Customer Success Director
Maven ClinicNew York, NY, USFull-time
- Promoted
Director of Client Success Management
VirtualVocationsNew York, New York, United StatesFull-time
- Promoted
Global Customer Success VP
VirtualVocationsBronx, New York, United StatesFull-time
- Promoted
Director, Client Success
Moonbug EntertainmentNew York, NY, USFull-time
- Promoted
- New!
Director of Customer Excellence
VirtualVocationsPaterson, New Jersey, United StatesFull-time
- Promoted
Director of Customer Success
TabsNew York, NY, USFull-time
- Promoted
Director of Client Success
VirtualVocationsAstoria, New York, United StatesFull-time
- Promoted
Manager of Mid-Market Customer Success
VirtualVocationsBronx, New York, United StatesFull-time
- Promoted
Director of Customer Success
VirtualVocationsStaten Island, New York, United StatesFull-time
- Promoted
Sr. / Director of Customer Success
Pixalate, Inc.New York, NY, USFull-time
- Promoted
Customer Success Director
EulerityNew York, NY, USFull-time
- Promoted
Director - Customer Success Manager
Samba TVNew York, NY, USFull-time
- Promoted
Senior Customer Success Manager
VirtualVocationsBronx, New York, United StatesFull-time
- Promoted
Senior Director of Client Success
VirtualVocationsElizabeth, New Jersey, United StatesFull-time