Team Lead, Network Operations

Team Lead, Network Operations

About the position :

This is a supervisory position responsible for overseeing daily operations and development of Coordinators, Specialists, and Senior Specialists to ensure quality, timely customer service and sound decision making. This position will report directly to the Manager, Network Operations. This role is not eligible for visa sponsorship.

What you'll be doing :

• Provide real-time support to Network Operations Coordinators, Specialists and Senior Specialists with questions, escalations and audits.
• Provide mentoring and accountability to direct reports and development through appropriate coaching, development, training, and performance management.
• Proactively communicate information to direct reports, providing clear understanding of expectations, performance measures, and goals.
• Effectively communicate with Drivers, Field Leadership, and other internal stakeholders to provide real time updates to network impacts, incident status, and root cause analysis.
• Maintain and produce daily, weekly and monthly reports of quality metrics and respective targets and goals.
• Act as a subject matter expert in Carvana's Logistics Management Systems and other technology including JIRA, TMS Quintiq, and more.
• Manage, problem solve, and mitigate delays to the order fulfillment process, escalating issues as necessary.
• Proactively communicate with leadership regarding business performance, adverse impact of decisions on the field, and potential risks to the business.
• Perform administrative duties including auditing and submitting time sheets, updating attendance points, and approving PTO for direct reports.
• Be a continuous positive force within the office, creating strong morale and spirit throughout the team.

What the Job Requires

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.