Network Control Specialist III

Network Control Specialist III

Job Locations

US-AZ-Tempe

Job ID

2025-4649

Category

Engineering

Worker Category

Regular Full-Time[F]

Company Overview

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium's unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.

At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

What We're Looking For :

If you are experienced in Network Operations or IT Technical Support, then get excited about an excellent opportunity to join Iridium Satellite as a Network Control Specialist III on our Gateway Technical Operations team. In this role, you'll monitor, maintain, and support Iridium Gateways and remote site equipment, primarily in a cloud environment. You will ensure timely resolution of network and service issues and manage outage notifications in a 24x7x365 setting. You'll be successful in this role if you are an eager learner, known problem-solver, and can draw on your previous technical experience to triage, diagnose, and drive solutions on a wide range of technical challenges.

What You'll Do :

Contribute to the team, in a technically knowledgeable and experienced capacity, in monitoring, testing, and upgrading of cloud-based Gateway network elements

• Identify system / service anomalies and troubleshoot with urgency
• Respond to alerts in a timely manner and initiate corrective actions to restore network services
• Coordinate fault resolution with Iridium Engineering teams, various managers / leaders, and vendor support
• Document, prioritize, and drive resolution of system and service issues
• Create, validate, and update technical procedures
• Support troubleshooting of customer trouble tickets, serving as an escalation point and, in some cases, as a subject matter expert
• Collaborate with various subject matter experts within the company to draft, update, and organize technical training guides, job aids, and procedural documentation to ensure staff are equipped with the knowledge and resources needed to perform network control operations effectively
• Perform other duties and responsibilities as may be assigned by management

What You'll Need to Succeed :

Things That Would be Great if You Brought to the Table :

We'll also need you to :

Work Environment :

This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.

Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.