FLEX Digital Manager, Marriott Digital Services

Digital Manager

The Digital Manager's role is to build and grow a direct relationship with hotel client accounts, supporting Marriott Digital Services (MDS) Search Engine Optimization (SEO) and Hotel Website (HWS) content annual program. The Manager will focus on the day-to-day management of a portfolio of hotel clients, ensuring their digital marketing needs, SEO services, website content publishing, and optimization activities are executed and well-communicated. Critical to the position is maintaining a high level of client communication & customer service. The Digital Manager is the facilitator of clear and accurate communication to other departments on behalf of their clients. They are the client's advocate and liaison ensuring high levels of client satisfaction and results. Long-term client satisfaction and retention is the ultimate goal.

Job Responsibilities :

• Conduct program kick off call including gathering clients marking goals, priorities & unique selling features.
• Regularly scheduled client check-in & review calls.
• Responsible for developing client marketing strategy.
• Managing & providing program solutions to achieve clients' digital marketing goals and maximize their online visibility.
• Reviewing hotel performance with client and make sound recommendations as necessary.
• Address & ensure client concern resolution of issues in a timely manner, with follow-up when appropriate.
• Retain accounts through development of strong relationships & overall satisfaction.
• Ensure clients are proficient in services by identifying needs, providing training and consultative services.
• Collaborate with the account team in the preparation and delivery of client reviews and provide recommendations that contribute to the growth of the marketing campaigns in addition to providing updates on new products and services that will benefit the client.
• Responsible for the timely completion of all marketing tactics & projects.
• Responsible for providing the highest possible level of customer service.

Qualifications :

Pluses :

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Washington Applicants Only : Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for remote positions. Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.