Clerk, Billing

Job Description

Job Description

We are offering a permanent employment opportunity for a Billing Clerk in Phoenix, Arizona. As a Billing Clerk, you will be an integral part of our team, with a focus on managing ticket resolution. Your role involves maintaining accurate customer credit records, processing customer applications, and communicating with internal teams to resolve issues.

Responsibilities :

• Process customer applications efficiently while ensuring accuracy
• Take full ownership of the ticket closure process, ensuring all steps are completed and issues are resolved before closing
• Maintain accurate and complete ticket information, identifying any discrepancies or incomplete tickets and taking corrective action as necessary
• Collaborate with other departments or teams to ensure timely ticket closure and effective resolution of issues
• Communicate clearly with internal teams to clarify ticket details and resolve issues
• Document ticket updates and statuses effectively, ensuring all information is properly documented
• Provide feedback and support to team members to improve processes
• Manage deadlines efficiently and work under pressure to meet performance targets
• Adapt to new processes, tools, or changing priorities in a fast-paced environment while maintaining a detail oriented demeanor
• Proficiency in Microsoft Excel and Microsoft Outlook
• Experience with About Time software
• Familiarity with billing procedures and practices
• Strong communication skills, both written and verbal
• Ability to identify and rectify discrepancies
• Experience in closing billing cycles
• Capable of resolving issues promptly and effectively
• Proficiency in 10-key typing skills
• General computer skills
• Knowledge of ticketing systems
• Ability to take corrective action when necessary
• Experience working with internal teams
• Maintains a detail oriented demeanor at all times
• Ability to meet performance targets
• Proficiency in a Windows environment
• Experience with photocopying and scanning documents.