Talent.com
Kingsmill Resort
Guest Service Agent - Part timeKingsmill Resort • Williamsburg, Virginia, United States Part-time
Guest Service Agent - Part time

Guest Service Agent - Part time

Kingsmill Resort • Williamsburg, Virginia, United States Part-time
30+ days ago
Job type
  • Part-time
Job description

Overview: To establish and provide excellent guest service, registering and greeting guests at point of check-in and throughout their stay, while processing payments and posting charges to guest accounts.

Responsibilities:

  • Maintain positive guest relations at all times.
  • Follow all policy, procedures and service standards.
  • Register guests while receiving and posting proper payment and finalizing guest accounts at checkout.
  • Assign guest rooms, issue keys ensuring guest security at all times and in accordance with Kingsmill established guidelines.
  • Make, confirm, assist, and cancel reservations, including promoting and selling location activities.
  • Maintain complete knowledge of all location facilities, locations, room types, hours of operations, and activities, in an effort to answer questions and give out accurate and helpful information to guests.
  • Answer telephones in the specified time frames following proper guidelines, and using correct greetings and telephone etiquette.
  • Take, record, and relay messages accurately, completely, timely, thoroughly, and legibly.
  • Document all guest problems and/or complaints using correct forms and procedures, and resolve issues to guest satisfaction at all times.
  • To conscientiously handle Lost and Found items following guidelines established by Kingsmill.
  • Maintain complete knowledge of correct use of company equipment while keeping work space neat and organized.
  • Maintain complete knowledge of and comply with all Front Desk policies, procedures, and standards.
  • Accurately follow cash handling procedures and secure bank at all times.
  • Post charges to guest accounts for services and purchases.
  • Balance all receipts and postings for work performed during shift at the end of shift.
  • Perform other duties as assigned.

Qualifications:

  • Human relation skills - must be a people-person who thrives on public contact.
  • Strong communication skills.
  • General/Basic computer skills.
  • Sales skills.
  • Basic accounting skills.
  • Ability to learn quickly and follow instructions accurately.
  • Ability to prioritize tasks and move through them in an efficient manner.
  • Ability to interact with diverse peoples and help resolve any issues.
  • Ability to work quickly and thoroughly under pressure.
  • Must be flexible and open to changes in procedures.
  • Able to lift and carry up to 15 pounds.
  • Standing for up to eight hours per shift.
  • Requires bending, stretching and reaching throughout a shift up to 8 hours.
  • Ability to work days, nights, weekends, holidays.
  • Must possess a driver's license.
Create a job alert for this search

Guest Service Agent - Part time • Williamsburg, Virginia, United States Part-time

Similar jobs

Hotel Front Desk Agent

Blue Sky Hospitality SolutionsWilliamsburg, VA, United States
Full-time

A Guest Service Agent handles the daily front desk operations , ensuring the highest standards of service and the best possible experience for our guests, with prompt and courteous attention to the... Show more

 • Promoted

Member Services Rep Front Desk (Part Time)

Excel FitnessWilliamsburg, VA, United States
Full-time +1

Perform to your best abilities during your assigned work shift.Monitor and maintain club cleanliness and atmosphere.Stay proficient in Planet Fitness mobile app use, content, and updates.Ensure tha... Show more

 • Promoted

Member Service Representative -Overnight

Planet FitnessGloucester, VA, United States
Full-time

We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great... Show more

 • Promoted

Part Time Licensed Talk Therapist - Fee For Service

ThriveworksWilliamsburg, VA, United States
Part-time

Thriveworks is currently seeking Licensed Clinicians to provide a mix of telehealth and face-to-face sessions in Williamsburg Virginia.At Thriveworks, we're not just growing a practice-we're buildi... Show more

 • Promoted

Travel Physical Therapist (PT) - $2,826 per week in Saluda, VA

AlliedTravelCareersSaluda, VA, US
$2,826.00 weekly
Full-time

AlliedTravelCareers is working with Coast Medical Service to find a qualified Physical Therapist (PT) in Saluda, Virginia, 23149!.Coast Medical Service is a nationwide travel nursing & allied h... Show more

 • Promoted

Benefits Customer Service Coordinator (50k-90k per year)

Professional CareersSmithfield, Virginia
$50,000.00 yearly
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more

 • Promoted

Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

OCPARushmere, Virginia, us
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Stay At Home With Your Kids And Earn Like You Work Full Time

My Donor ConnectionBenns Church, VA, US
Full-time +1

We are looking for extraordinary women who feel called to help bring a family to life.As a gestational carrier with My Donor Connection, you will walk alongside intended parents who have prayed, ho... Show more

 • Promoted

Universal Member Services Representative

1st Advantage Federal Credit UnionWilliamsburg, VA, United States
Full-time

Universal Member Services Representative - New Town.Advantage Federal Credit Union.Universal Member Services Representative.Scheduled hours will be 40 hours per week between the hours of 8:00 a.Mon... Show more

 • Promoted

Bartender - Hiring Immediately

Another Broken Egg CafeWilliamsburg, VA, United States
Full-time +1

Join the #1 team in service and breakfast excellence at Another Broken Egg Cafe! We prioritize our team members and provide a supportive and empowering work environment where you can grow your care... Show more

Shallow Water Lifeguard - Part-time

Water Country USA WilliamsburgOrdinary, VA, US
Part-time

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us de... Show more

 • Promoted

Part Time Merchandise Associate

TJ MaxxSuffolk, Virginia, United States of America
Part-time

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your... Show more

 • Promoted

Customer Service Representative - State Farm Agent Team Member

State FarmUrbanna, VA, United States
Full-time

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you!... Show more

 • Promoted

Team Member

Busch Gardens WilliamsburgWilliamsburg, VA, US
Full-time

Busch Gardens is a place of thrills, fun and positive, lasting memories.And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and e... Show more

 • Promoted

Service Team

Panda Restaurant GroupYorktown, VA, US
Full-time

Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests.Thrive in a safe and supportive work... Show more

Hospitality Associate

Williamsburg WineryWilliamsburg, VA, United States
Full-time

Job Title: Hospitality Associate (Full-Time, Cross-Property).The Williamsburg Winery is seeking dynamic, service-driven individuals to join our team as Hospitality Associates.This role is designed ... Show more

 • Promoted

Part Time Janitor

McDonald'sSmithfield, VA, United States
Part-time

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA.This franchisee owns a license to use McDonald's logos and food products, f... Show more

 • Promoted

Marine Interdiction Agent

U.S. Customs and Border ProtectionWest Point, VA, US
Full-time

NEW RECRUITMENT AND RETENTION INCENTIVES!.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP) offers those with Merchant Mariner Credentials the exceptional opport... Show more

 • Promoted

Tour Guide- Late Night

US Ghost AdventuresWilliamsburg, VA, US
$50.00 hourly
Part-time
Quick Apply

Tour Guide Location: Williamsburg, VA Are you brave enough to be a ghost tour guide?.Ready to share incredible experiences in your city as you bewitch and enchant audiences?.Then embrace the shadow... Show more

Remote Benefits Advisor (50k-90k per year)

Professional CareersSmithfield, Virginia
$50,000.00 yearly
Remote
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more