Student Services Generalist

Job Announcement

Position Information

Position Title

Student Services Generalist

Campus

Cranford

Department

Athletics

Full-time, Part-time, Adjunct

Full Time

Exempt or Non-Exempt

Exempt

Regular,Temporary, or Grant

Regular

General Description

The Student Services Generalist is the primary contact with student-athletes seeking advising. The Generalist will be responsible for guiding students through the registration process by assisting with course selection leading to degree completion. The Generalist will perform academic advising functions and engage in institutional academic initiatives. The position offers unique advising capabilities to student-athletes seeking career advice or guidance for transfer or dual / joint admission programs. The position also works closely and collaboratively with relevant departments and constituent groups campus-wide, including the Academic Learning Center, faculty, disability support services, testing services, Academic Advisory Committee, American Honors and UCNJ Union College of Union County, NJ Coaches to enhance the academic success of student-athletes. The Student Services Generalist ensures compliance with institutional, conference, and NJCAA (or other athletic governing bodies) regulations while promoting retention, academic achievement, and timely degree completion.

Characteristics, Duties, and Responsibilities

• Develops academic and individual action plans in caseload to guide students toward on-time graduation; implements student retention programs as needed.
• Coordinate effective communication to student caseload based on division major. This includes, but is not limited to phone calls, text messages, emails, and utilizing retention platform tools to reach out to students.
• Collaborate with the academic division on updates and trainings pertaining to any changes with the academic catalog, program policies, programs, and procedures.
• Assist students with student planning as it relates to course selection and registering for classes.
• Answer basic student inquiries regarding admissions, financial aid, directed self-placement, and hand off to Student Services Associates.
• Assists with new student orientations, financial literacy and other programs as assigned and provides on-going information to students, potential students, and parents regarding policies, programs, and procedures.
• Reads, interprets, and communicates College policies and procedures.
• Recommends improvements in department procedures. Collaborates with other staff / administrators / faculty to identify needed improvements in procedures and communication.
• Ensures compliance with institutional, conference, and NJCAA (or other athletic governing bodies) regulations while promoting retention, academic achievement, and timely degree completion.
• Performs related duties as assigned by supervisor.

Education Requirements

Experience

Competencies and Skills Required

Physical Demands and Work Environment

Salary

$51,184

Additional Information

UCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and / or federal law, in all programs and activities, including employment and access to its career and technical programs.

UCNJ Union College of Union County, NJ is an EEO / AAP Employer / Protected Veteran / Disabled

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Disclaimer : This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.

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We offer a comprehensive benefits package for full-time faculty and staff which includes Medical, Dental and Vision Benefits. We also offer twenty vacation days, ten paid holidays, and a ten-week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at UCNJ Union College of Union County, NJ, and tuition reimbursement for an approved degree program at an accredited college or university.

Terms of Employment

Full-time. Flexible schedule to meet department needs. Some evening, weekends, and extended hours will be required. Ability and willingness to travel on short notice to all on and off- campus sites as needed by the college. Flexible hours are required throughout the year, especially at peak times. Position may be required to work at any campus at any time. Employee must establish primary residency in New Jersey within one year of appointment unless an exemption applies.

Posting Detail Information

Open Date

10 / 08 / 2025

Close Date

10 / 15 / 2025

Open Until Filled

No

Supplemental Questions

Required fields are indicated with an asterisk (

Public Job Posting on UCC.edu

(Open Ended Question)

(Open Ended Question)

(Open Ended Question)

(Open Ended Question)

(Open Ended Question)

Yes

Yes

Optional & Required Documents

Required Documents

Optional Documents

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