ON CALL CLIENT SERVICES SPECIALIST

Job Details

Description

Meals on Wheels People is an organization founded in and by the community! Over the past 50 years, our non-profit has helped thousands of older adults in the Portland Metro area keep their independence through weekly meal delivery and social connections. Our culture reflects our five values: integrity, commitment, respect, inclusion, creativity, and TEAMWORK. With over 20 meal delivery centers throughout Multnomah, Washington, and Clark counties, our staff and thousands of volunteers ensure that no adult over 60 goes hungry or experiences social isolation.

Make a meaningful impact while working in a supportive and collaborative environment that values your well-being. Enjoy the benefits of a four-day workweek, ample quality time off, and a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k)-retirement plan, pet insurance, a wellness program, professional development opportunities, an Employee Assistance Program, and mileage reimbursement.

We are seeking a Client Services Specialist as an on-call role. This role conducts eligibility assessments for home-delivered clients in Multnomah, Washington, and Clark Counties. They serve as liaison between contract partners, participants, and staff to ensure accurate authorization and delivery of services.

Principal Duties and Responsibilities (Essential Functions)

• Serve as a liaison between referring partners, contract partners, clients, and staff

  Provides direct one-on-one and phone screening with clients

  Notify appropriate parties of new starts and changes promptly

  Communicates with case managers, clients, and staff regarding the status of authorizations and potential disruptions of services

  Provides guidance and support regarding meals served to both Meals on Wheels People staff, clients, and referring partners

• Handles escalated client concerns and comments in a constructive, professional, and helpful manner

• Ensures integrity of data in client data management system; updates client information as needed, and corrects inaccurate information as necessary

• Conduct home-delivered meal eligibility assessments annually in accordance with the Meals on Wheels People Operating Procedures.

  Assess clients met and unmet needs, existing support, and resources to develop an individual service plan:

  Provide information and referral to enable clients to access services on their own

  Contact resources and make referrals if the client is unable to access services on the client's behalf

• Assist in reducing barriers to service

• Other duties as assigned

Qualifications

Education & Knowledge

• Associate Degree or equivalent job experience in Gerontology, Counseling, Human Services, or Communication

• Knowledge of senior services and resources preferred

Skills, Abilities & Experience

• Bilingual candidates speaking a second language in Spanish, Russian, Chinese, Korean, Vietnamese or other highly used language may qualify for an additional $ per hour bilingual pay differential.

• Proficient in computer applications and MS Office

• Ability to manage time effectively

• Ability to be flexible as new tasks arise

• Ability to quickly learn new computer programs; experience with client management systems a plus

  Good recordkeeping and organizational skills

  Ability to communication with diverse populations

Any satisfactory combination of experience, training and/or education which ensures the ability to perform the work may substitute for the above qualifications.

Working Conditions/Physical Demands

• Fast paced, with significant people interaction

• Dexterity of hands and fingers to operate a computer keyboard, mouse, 10 key and phone

• Sitting for extended periods of time

• Ability to climb stairs to complete client visits

• Minimal reaching, bending and stooping

• Valid driver's license, auto insurance and personal transportation required

• Frequent Travel throughout Multnomah, Washington and Clark Counties required

• Candidate must successfully pass the Meals on Wheels People pre-employment drug & alcohol test and criminal background check