Customer Service Agent

Job Description

Job Description

Company Description

About Us

At Sharpcontra , we are a forward-thinking consulting and staffing firm dedicated to driving growth and innovation for our clients. Based in Cleveland, OH, our team specializes in delivering strategic business solutions that merge creativity with precision. We believe in empowering professionals to reach their full potential while helping organizations achieve measurable success through intelligent marketing and operational strategies.

Job Description

Job Description

Sharpcontra is seeking a Customer Service Agent who will serve as the first point of contact for clients and customers. The ideal candidate will be skilled in communication, problem-solving, and maintaining a professional and positive attitude in all interactions. This position offers a dynamic work environment where you’ll contribute to the success of both our clients and our internal team.

Responsibilities

Handle inbound and outbound customer communications promptly and professionally.

Provide accurate information and support regarding company products and services.

Resolve customer issues efficiently while maintaining high satisfaction levels.

Maintain detailed records of customer interactions and transactions.

Collaborate with internal teams to improve service processes and outcomes.

Uphold company standards in customer relations and data confidentiality.

Qualifications

Qualifications

High school diploma or equivalent; associate or bachelor’s degree preferred.

Previous experience in customer service or client relations is an advantage.

Excellent verbal and written communication skills.

Strong organizational and multitasking abilities.

Proficiency with computer systems and CRM software.

Ability to remain professional and composed under pressure.

Additional Information

Benefits

Competitive annual salary ($58,000 – $61,000).

Professional development and growth opportunities.

Supportive and collaborative work culture.

Paid time off and company-recognized holidays.

Health and wellness benefits package.

Full-time position with long-term career potential