Associate Director, Employee Technology

Job Summary

We are looking for an experienced and dynamic leader to shape the employee technology support function within MDBRS. This role will handle delivering high quality support experiences, oversight of service delivery across the 2 service desks viz. Global Service Desk (GSD), Ask Credit Technology Service Desk (ACTSD) and providing cross functional oversight for infrastructure issues reported during North American working hours.

This is a leadership role, requiring a mix of strategic planning and team leadership.

Key Responsibilities

• Lead a high performing Employee Technology Support function
• Oversight of GSD to ensure prompt, high-quality support services for employee technology related issues or service requests
• Oversight of ACTSD to ensure prompt, high-quality support services for Credit product related issues or service requests
• Incident Management and reporting per processes and standards
• Collaborate and coordinate with the Morningstar Central Technology teams and Morningstar Information Security team where required for maintaining service levels
• Collaborate with the Product Management team to identify steps to reduce product support related issues
• Identify optimization areas and implement continuous improvement projects that will improve user experience

Preferred Qualifications

What success will mean in this role

Compensation and Benefits

Financial Health

Physical Health

Emotional Health

Social Health

Total Cash Compensation Range

$121,400.00 - 218,525.00 USD Annual

Inclusive of annual base salary and target incentive

Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

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