Customer Service Representative

Customer Service Representative

Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate goals and objectives and grow the company while contributing to an efficient, harmonious working environment. Serves as an Augusta Fuel Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance Premiums as low as $6 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and 10 paid holidays
• Tuition Reimbursement for employees and Scholarships and grant for employee's children
• Discounts on our products and services
• Work uniform and, boot and prescriptions safety glasses allowance
• Paid Training at our State-of-the-art institute
• Opportunity for growth!

Essential Functions :

Other Tasks : Assist with special projects and other work-related duties as assigned.

Other Attributes Required :

Education : A high school diploma or equivalent is preferred.

Experience : One year of previous customer service experience including computer work is preferred.

Equipment and Tools Used : Calculator, telephone, computer terminal, and copier.

Decisions Made : This position works as a "trusted advisor" to provide assistance to our customers. Resolves customer issues such as delivery or billing problems. If dissatisfaction persists, the customer is referred to the appropriate department head for resolution.

Safety Considerations : The main safety concern relates to proper ergonomics while working at a video display terminal.

Contacts : This position deals frequently with customers over the telephone and in person requiring excellent customer relations skills. The Customer Service Representative also cooperatively works with other employees and interacts with other departments.

Work Environment : The work environment is mainly an office setting. The heating season is typically faster paced than the rest of the year.

Physical Requirements Analysis : The position requires frequent sitting and some standing. There is frequent use of the fingers to write, input data into a computer system, and handle paperwork. There is frequent communication involving both speaking and listening in person and over the telephone. There is rarely a need to lift or move an object weighing more than 10 pounds.