Client Implementation Manager

Client Implementation Manager

We're hiring a Client Implementation Manager on our Operations team to build a high-performing team and deliver enterprise implementations. In this role, you will own high-visibility projects end to end, develop talent through clear goals and coaching, and drive cross-functional alignment to deliver measurable client impact.

What You'll Do :

• Lead and develop a team of Client Implementation Specialists and Operations Associates. Set clear goals, coach for performance, and foster a collaborative, high-achieving culture.
• Implement Arch for large enterprise clients. Coordinate with internal stakeholders and client teams to tailor deployments to client objectives.
• Partner closely with Sales, Product, and Support teams to ensure alignment on client requirements, product capabilities, and project deliverables. Act as the connective tissue across teams to keep work unblocked and outcomes on track.
• Drive continuous improvement. Identify opportunities for automation, process optimization, and best practices that increase efficiency and client satisfaction.
• Build and manage project plans that translate client needs and timelines into clear milestones, and ensure on-time, high-quality delivery.
• Champion the client's voice. Build relationships with key stakeholders and provide exceptional service throughout implementation.
• Institutionalize learnings. Convert implementation insights into updated policies, procedures, and playbooks, and document them for future teams.

What We're Looking For :

Bonus Points If You Have :