Business Analyst

Our Company : PharmaCord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients.

Together, we are committed to compassionately providing patients with support services during their journey on therapy.

We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed internally by our team of engineers, system architects, coding professionals and data scientists.

We are PharmaCord, a purpose-driven organization on a rapid growth journey.

Our Team : Our team is highly motivated and passionate about providing the highest quality customer support to our patients.

We look for individuals interested in growing with our company and working in an exciting, open and collegial work environment.

We seek problem solvers who are compassionate, have high integrity and demonstrate grit. Our colleagues are enthusiastic team members who love what they do and are passionate about making a difference through their work.

We take initiative, exhibit pride in our accomplishments, and are trusted to work independently while collaborating to share ideas, support, and resources.

The Business Analyst is responsible for driving projects, enhancements, and requests to completion per the project scope, budget, requirements, project plan timeline, and quality parameters.

The Business Analyst role is a results-oriented role that requires someone who is detail-oriented, analytical, takes initiative and can successfully multi-task.

They must be comfortable working in a fast-paced environment and making decisions as appropriate. Projects will involve interacting with clients, third-party vendors, IT developers, IT quality analysts, leadership, shared services, and operations personnel.

The Business Analyst responsibilities include, but are not limited to the following :

• Responsible for creating, maintaining, and driving change requests and project plans for client deliveries within established timelines.
• Responsible for tracking client-requested enhancements and prioritizing them by working with IT leadership and business users.
• Provides technical and analytical support for multiple projects simultaneously.
• Establishes timeline, and coordinates with internal and external resources.
• A successful candidate will accomplish the following :
• Ensure proper communication about project status to all stakeholders.
• Drive to outcomes via detailed follow-ups and meetings.
• Escalate issues in a timely manner.
• Create a work product that is compliant with the business standards with a high level of detail and accuracy.
• Ensure the completion of projects within scope, on schedule, and on budget.
• Act as a Subject Matter Expert (SME) for key systems and processes within the PharmaCord technology team.
• Collaborate with cross functional teams to understand organizational and operational challenges.
• Manage technical difficulties, working with developers when necessary.
• Identify opportunities for process improvement and / or standardization.
• Create, organize, and update documentation of newer versions and updates of the application(s) as necessary.
• Partner with project managers and senior leadership of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise.
• Work with a strong sense of urgency.
• Be prepared to work in a high-growth fast-paced company.
• Perform other duties as assigned.

Requirements :

• Bachelors degree strongly preferred or equivalent experience required.
• Technically savvy with excellent troubleshooting and analytical skills.
• Professional, effective, and clear communication skills (written and oral).
• Ability to effectively communicate with all types of stakeholders, including external clients.
• Proficient in Microsoft Office applications, specifically Excel, PowerPoint, Visio, and Word.
• At least 2 years of experience in the Information Technology department, healthcare experience preferred.
• At least 2 years of experience as a business analyst eliciting and documenting requirements.
• Experience creating and maintaining screen mocks.
• Experience working with internal and external clients to define business and technical needs.
• Experience eliciting and diagramming process flows.
• Experience working with Project Tracking Software preferred.
• A good understanding of SDLC process (Waterfall, Agile) is preferred.
• Although very minimal, flexibility to travel as needed is preferred.
• We are located in the River Ridge Commerce Center at 150 Hilton Drive, Jeffersonville, IN. You must be willing to work in this location;

PharmaCord does reimburse for tolls if applicable, at the frequent user rate.

Work Schedule & Environment :

• This is a full-time exempt position.
• The standard schedule for this role is 8 : 30am - 5 : 30pm, Monday - Friday. Some evenings and weekends may be required to support and attend events or other PharmaCord activities outside of these hours.
• Must be willing to travel to our other Jeffersonville and Louisville locations as needed.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel;

and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.

• Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting may be required.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
• Ability to travel as needed.

Once you land this position, youll get to enjoy :

Our Benefits & Perks

• Company paid Short-term Disability (STD)
• Increased competitive 401(k) company match up to 4%
• Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees
• PharmaCord has not increased healthcare premiums in the past 4 years
• NEW! Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
• Wellness discounts of up to $260 per year for participation in wellness program
• Annual HSA employer contribution
• Company paid and voluntary Life Insurance options
• Voluntary Life, AD&D and Long-Term Disability Insurances
• Paid Parental Leave of Absence
• Wellness and Employee Assistance Programs
• PTO benefits, flex days and paid holidays
• Employee Referral Program
• Ambassador Program
• Tuition reimbursement program up to $5,000 per year

Competitive Compensation & Flexible Working

• Competitive starting pay rates
• Yearly merit increases
• Toll reimbursement program (valued at $655.20 per year)

A Career You'll Love

• Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021
• Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace
• Opportunities for advancement with a company that supports personal and professional growth.
• A challenging, stimulating work environment that encourages new ideas
• Exposure to many learning and development opportunities
• Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience
• Our new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace caf, and more!

Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

At PharmaCord, we dont just accept difference we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community.

PharmaCord is proud to be an equal opportunity employer.

In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.

PharmaCord is unable to sponsor employees at this time.

Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter & Facebook!