Multi-Unit Director of Operations

Job Description

Job Description

Position Summary

A leading quick-service restaurant group is seeking an accomplished Multi-Unit Director of Operations to oversee the performance and growth of multiple locations. This role requires a results-oriented leader with proven expertise in operations, team development, and financial management. The Director will ensure brand standards are consistently met, customer satisfaction remains high, and each location achieves operational and financial objectives.

Key Responsibilities

Operational Leadership

Direct daily operations across multiple locations, ensuring consistency in service quality, food standards, and guest experience.

Develop and enforce operational policies to drive efficiency and maintain compliance with company, safety, and regulatory standards.

Conduct regular site visits, coaching District and General Managers for optimal performance.

Financial Performance & Growth

Drive sales, manage costs, and maximize profitability across all locations.

Review P&L statements, identify performance gaps, and implement corrective action plans.

Establish and monitor KPIs to achieve business objectives.

Identify opportunities for expansion, new openings, and community partnerships.

People & Leadership

Recruit, train, and mentor General Managers and management teams to build strong leadership pipelines.

Foster a positive, values-driven culture that motivates and engages employees.

Conduct performance evaluations, provide constructive feedback, and create growth plans.

Proactively manage employee relations to maintain a stable, high-performing workforce.

Guest Experience & Brand Standards

Ensure all locations deliver consistent, high-quality customer experiences aligned with brand expectations.

Monitor customer feedback and implement strategies to improve satisfaction and loyalty.

Guide local marketing initiatives to strengthen brand awareness and community presence.

Strategic Planning & Execution

Collaborate with senior leadership to align operational strategies with company goals.

Champion innovation by adopting new processes, technologies, and best practices.

Partner with suppliers and vendors to improve purchasing efficiency, reduce costs, and maintain reliable product availability.

Qualifications & Requirements

Experience : 5+ years of multi-unit leadership in restaurants, hospitality, or food service.

Education : Bachelor's degree in Business, Hospitality Management, or related field preferred.

Leadership : Strong track record of building, mentoring, and leading high-performing teams.

Financial Expertise : Skilled in P&L management, budgeting, and cost control.

Operational Knowledge : Deep understanding of restaurant operations, compliance, and quality standards.

Customer Orientation : Dedicated to delivering exceptional guest experiences.

Communication : Strong interpersonal, verbal, and written communication skills.

Flexibility : Willingness to travel regularly between locations.