Bilingual Customer Care Representative (Spanish / English)

Job Title : Customer Care Specialist

Location :    Springfield, IL

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more.

In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 21 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it : innovation, client centricity and an indomitable will to win.

ESSENTIAL FUNCTIONS

• Answer incoming calls and document claim file activities for multi-state workers’ compensation claims.
• Set up new losses and document claims file activities upon loss intake.
• Support team by answering telephones, completing telephone surveys, updating the call log, producing claim kits, and facilitating special handling requests.
• Assist clients with MPN / HCN / MCO network provider lookups.
• Update the customer notes for accounts with special handling.
• Handle unidentified mail.
• Review and sort outgoing indemnity and medical checks. 8. Other duties and projects as assigned.

COMPETENCIES / QUALIFICATIONS

EDUCATION / EXPERIENCE REQUIREMENTS

WORK ENVIRONMENT

PHYSICAL REQUIREMENTS

Hourly Rate : $16–$17