Manager of Benefits

Job Description

Job Description

We are looking for an experienced Manager of Benefits to oversee and optimize various aspects of benefits operations for our organization. This role requires a meticulous individual capable of managing audits, administration, employee engagement, and vendor relationships with precision and discretion. As this is a long-term contract position, the successful candidate will play a pivotal role in ensuring seamless benefits delivery while supporting key transitions and initiatives.

Responsibilities :

• Conduct thorough audits of benefit enrollments, billing processes, purchase orders, and leave of absence procedures to ensure compliance and accuracy.
• Manage all aspects of benefits administration, including global manual enrollments, vendor billing accuracy, and purchase order processing.
• Coordinate and support Open Enrollment activities by attending office hours, assisting employees via Slack channels, proofreading materials, and ensuring smooth execution and reconciliation.
• Provide exceptional employee support by addressing inquiries with confidentiality and professionalism, escalating issues as needed, and liaising with carriers to resolve concerns.
• Collaborate with HR and external vendors to facilitate transitions, including the migration from Anthem Blue Cross to Blue Shield, ensuring data integrity and proper system setup.
• Partner with stakeholders to test and troubleshoot Workday systems, ensuring functionality during and after Open Enrollment.
• Monitor and optimize benefits communications, ensuring employees are well-informed and processes run efficiently.
• Develop and maintain strong relationships with vendors to ensure high-quality service and timely issue resolution.
• Support audits of retirement plans and ensure compliance with regulatory requirements.
• Minimum of 5 years of experience in benefits management or a related field.
• Proven expertise in benefits administration, including audits, billing, and employee engagement.
• Strong proficiency in Excel, including advanced functions like v-lookup.
• Experience working with global benefits programs and navigating complex systems.
• Familiarity with Open Enrollment processes and vendor transitions.
• Ability to work independently and manage multiple priorities with minimal supervision.
• Excellent communication and problem-solving skills, with a focus on discretion and confidentiality.
• Demonstrated ability to build effective relationships with vendors and internal teams.