Product Support Specialist II

Job Details

Job Location

Atlanta, GA

Description

Are you passionate about solving problems, helping customers succeed, and working with innovative technology? Meridian is looking for a Product Support Specialist II to join our team!

In this role, you'll be the trusted first point of contact for our customers-troubleshooting software issues, providing guidance, and ensuring they get the most value from our products. You'll balance technical expertise with strong communication skills, making complex topics easy to understand while fostering lasting customer relationships.

What You'll Do :

• Serve as the first line of support for proprietary software and databases via phone, email, and chat
• Troubleshoot and resolve product-related issues, escalating complex cases when needed
• Guide users through corrective steps and train customers using webinars, online presentations, and other learning tools
• Customize support solutions to fit unique customer needs and business processes
• Collaborate cross-functionally with internal teams to improve product performance and user experience
• Mentor Product Support Specialist I's and share best practices across the team
• Represent Meridian at conferences and networking events

What You'll Bring :

Strong written & verbal communication

What We Offer

About Us :

We were formed in 1976 by a group of Electric Membership Cooperatives with a vision for a single enterprise solution provider to serve data processing, IT, and operational needs to cooperatives, public utility districts, and municipal utilities. Through carefully curated acquisitions and partnerships, Meridian Cooperative has unified multiple leading-edge companies under its umbrella to truly execute that vision. Today, the Meridian Suite serves over 500 utilities across the country with industry-leading enterprise software solutions.