Onsite Support Engineer (Fulltime) - OnsiteThe Dignify Solutions, LLC • Cleveland, OH, US
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Onsite Support Engineer (Fulltime) - Onsite
The Dignify Solutions, LLC • Cleveland, OH, US
14 days ago
Job type
- Full-time
Job descriptionExposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration Experience handling L2 / L3 troubleshooting for Windows & MAC OS Experience with Citrix and Microsoft Remote Desktop concepts and administration Knowledge of DHCP, IP routing, VPN, and firewall concepts Experience in supporting minor hardware repairs (Desktop & Laptop) Experience in phone system administration Liaises with clients, other IT support groups and 3rd party providers when necessary Performs imaging / reimaging of PCs Performs IMAC (Install, Move, Add and Change) Conducts hardware and software maintenance and support Troubleshoots and resolves PC incidents and / or VIP requests Assists with Site IT security issues and virus elimination Creates / maintains documentation on Ticketing tool Local network support and / or assists centralized Network team Mid-Senior level Full-time Other IT Services and IT Consulting
Overview
Onsite Support Engineer (Fulltime) - Onsite
Location : Cleveland, OH
Salary : $115,000 - $140,000
Responsibilities
- Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration
- Experience handling L2 / L3 troubleshooting for Windows & MAC OS
- Experience with Citrix and Microsoft Remote Desktop concepts and administration
- Knowledge of DHCP, IP routing, VPN, and firewall concepts
- Experience in supporting minor hardware repairs (Desktop & Laptop)
- Experience in phone system administration
- Liaises with clients, other IT support groups and 3rd party providers when necessary
- Performs imaging / reimaging of PCs
- Performs IMAC (Install, Move, Add and Change)
- Conducts hardware and software maintenance and support
- Troubleshoots and resolves PC incidents and / or VIP requests
- Assists with Site IT security issues and virus elimination
- Creates / maintains documentation on Ticketing tool
- Local network support and / or assists centralized Network team
Qualifications
Seniority level
Employment type
Job function
Industries
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Support Engineer Onsite • Cleveland, OH, US
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