Sr. Account Operations Manager

Account Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Account Manager (AM) is the primary point of contact for external clients after the sale. The successful Account Manager will demonstrate the ability to develop client relationships and apply analytical and business acumen to ensure that clients obtain value from CoverMyMeds services and help clients maintain healthy operations.

Position Description : Position is responsible for managing all aspects of the business relationship with the customer. Ensures that all appropriate resources are available and utilized effectively / efficiently to maximize overall business management services and corporate profitability. Develops and maintains positive client relations and coordinates with various functions within the company to ensure client requests are handled appropriately (i.e. within time and budget) while balancing client needs with company profitability. This position has authority to substantially affect the relationship between the company and a client, either from a financial or services / product standpoint. Position monitors / audits financial, reimbursement and information management services and is responsible for analyzing the billing effectiveness / cash flow and making recommendations to increase productivity and profitability. Utilizes their knowledge of the client / business, healthcare practice management and medical billing process / procedures to maximize performance relative to client relationship, client satisfaction, desired survey results and client / company financial performance indicators.

Activities include :

• Client Engagement : Onboarding and cancellation activities when new clients contract for new / additional services or want to cancel existing services
• Serve as an escalation point for the Customer Support Call Center (NC,TX)
• Review reports of services so clients understand actions needed and value delivered
• Analyze data from reports, determining key performance indicators and articulate results internally and externally in business terms (in addition to having the ability to understand technical aspects as well)
• Explain the value of contracted services over the phone
• Conduct Business Reviews when needed
• Financial Management : Audit Invoices to ensure proper billing is occurring for services contracted
• Assist Sales in identifying areas where clients are not clear on solutions purchased, implementation timelines, etc.
• Analysis : Identify trends in pharmacy reports to better engage the client with financial / risk opportunities
• Review store onboarding and cancellation trends
• Administrative : Manage store implementations by partnering with the appropriate department (Imp, Client, Sales, etc)
• Maintain Current Pharmacy Store List
• Extensively use of SFDC, MS PowerPoint, MS Excel and proprietary applications as part of the daily work routine

Additional Knowledge & Skills :

Knowledge : Knowledge of National Council of Prescription Drug Programs Telecommunications Standard a plus

Working knowledge of PowerPoint, Excel and Salesforce.com

Skills and Competencies : Ability to set client expectations in a realistic and professional manner

Ability to adapt to a fast-paced environment without being overwhelmed

Ability to help clients see the business value in services purcha