Events & Group Operations Manager

Events & Group Operations Manager

The Events & Group Operations Manager will assist in generating revenue and driving business growth for the hotel. Background in hotel sales and event planning, with a focus on social events, small meetings and groups a plus.

Key Responsibilities :

• Act as the primary liaison for assigned groups, ensuring all room blocks, events, and food and beverage are detailed accurately and executed.
• Coordinate VIP requirements including riders, room drops, and room set ups.
• Proactively sell and contract catering and special event business while promoting the property's facilities and services to maximize revenue.
• Represent the property during site visits and pre-con meetings with clients.
• Coordinate rooming lists and reservation changes.
• Accurately obtain, collect, and track deposits and payments.
• Reconcile invoices and folios, ensuring accuracy and resolving discrepancies.
• Coordinate and lead BEO and group resume meetings.
• Prepare, send, and respond to proposals. Present custom options, negotiate rates, and manage catering and event contracts.
• Proactively source and secure new event business.
• Work closely with Sales to coordinate room blocks. Ensure accurate information is collected and entered in reservations systems and Delphi including group billing, and resumes
• Serve as the primary contact for group-related questions for the property team.
• Work closely with Food and Beverage for menu set up and execution.
• Maintain strong working knowledge of hotel operations, daily schedules, and departmental policies and procedures.
• Collaborate with other hotel departments to coordinate sales efforts, leverage resources, and maximize revenue-generating opportunities.
• Update Opera Cloud profiles to ensure guest information is accurate including arrival times, preferences, and biography details.
• Complete additional projects as assigned.

Required Qualifications :

Background Requirements :

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including holidays and weekends) to reflect the business needs of the hotel.

Salary- $82,000 - $88,000 + Incentive

About Hotel Zoe

Inspired San Francisco experiences start at our Fisherman's Wharf boutique hotel. Hotel Zoe is known for its unbeatable location, award-winning service, and outstanding cuisine, but it's our whimsical spirit that really sets us apart. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hotel Zoe offers competitive salaries and robust benefit plans.

Management Benefits :

Important Notice :

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Zoe hiring policies require a background check for all applicants working directly with at-risk populations.