Director Clinic Operations

Job Description

Job Description

At the One Senior Care family of businesses, including LIFE-NWPA, Mountain View PACE, and Buckeye PACE, we work together to help seniors stay safe, healthy, connected, and at home. We are a premier healthcare provider striving to provide excellent patient care beyond traditional medical insurance plans.

Schedule :

First shift, full-time hours. Specific work hours will be established in consultation with your supervisor.

Benefits :

• 9 Paid Holidays
• PTO starting at 3 weeks + 1 day per year (accrued from date of hire for full-time employees)
• Medical, Dental, & Vision
• Free Life and AD&D Insurance Plan
• Health Savings and Flexible Spending Accounts
• Short Term Disability Insurance
• Group Voluntary Term Life Insurance for Employee, Spouses, and Dependents
• Paid Parental Leave
• Tuition Reimbursement
• Retirement Plan with company annual match
• Mileage Reimbursement at annual IRS rate as applicable

Job Summary :

Under the guidance of the Chief Nursing Officer, the Director of Clinic Operations has responsibility for leadership and operational and administrative oversight for all Clinical services provided across the LIFE-NWPA footprint.

Duties / Responsibilities :

Oversees all LIFE-NWPA Clinic operations to ensure consistency and effectiveness of LIFE-NWPAs service delivery model.

Provides indirect management guidance and training of Clinic Management staff.

Initiates policy and procedure changes for continued compliance with regulatory requirements.

Ensure all Clinics and staff adhere to Federal, State and LIFE-NWPA policies, procedures, and program regulations.

Oversee medical records and liaison with the clinical side of the Electronic Medical Record system providing training and technical assistance.

Serves as liaison between individual program disciplines, other LIFE-NWPA departments, and community service providers.

Oversight of clinical staffing. Ensures high-caliber talent is recruited, retained and engaged.

Oversight of the Risk Adjustment process.

Acts as liaison with LIFE-NWPA contracted providers to address issues or quality concerns.

Participates in senior leadership team activities to drive process improvements and meet company growth targets.

Advise on LIFE-NWPA Clinic budgets and strategic financial investments.

Participate in on-going Quality Initiative training as directed.

Other duties as assigned.

Supervisory Responsibilities :

The Director of Clinic Operations has significant leadership and management responsibilities.

Required Skills / Abilities :

Demonstrated multi-site Clinical leadership capabilities, preferably in a geriatric setting.

Ability to provide strong leadership and influence skills across multiple healthcare / social welfare disciplines, in addition to direct Clinical guidance.

Relates well with people of all ages but has a deep sensitivity and commitment to the elderly.

Ability to organize work and follow through on assigned tasks.

Must possess a valid driver’s license and reliable transportation with frequent regional travel. Must be insurable to drive Company vehicles.

Must possess the ability to make independent decisions when circumstances warrant such action.

Must be able to deal tactfully and patiently with personnel, Participants, family members, visitors, government agencies / personnel, and the public.

Must have the cognitive ability to process and perform tasks for Participant safety.

Travels to multiple facilities and locations. Traveling overnight, including via a vehicle and / or airplane, may be required. (Approximately 20% overnight travel).

Excellent written and verbal communication skills.

CPR and First Aid Certification.

Strong PC and software skills.

Education and Experience :

Post-secondary education related to healthcare, healthcare administration and / or business.

Certified RN or NP with demonstrated prior leadership responsibilities, including managing a team in multiple locations. Must be licensed in the State of Pennsylvania (or obtain a PA license within an agreed-upon timeline).

One year of experience working with the frail and elderly population or willing to participate in extensive training as needed.

Requirements :

Successful completion of background check, physical, drug screening, TB Screening.

Physical Requirements :

Must be able to move intermittently throughout the workday.

Must be able to drive a motor vehicle.

Sits, stands, bends, lifts, and moves intermittently during working hours.

Is subject to lifting, carrying, and supporting Participants.

One Senior Care is an Equal Opportunity Employer. Employment is contingent upon successful completion of required background checks, health and safety screenings, and any clearances required for healthcare programs.