Account Coordinator

Account Coordinator

Deluxe Media Inc., a wholly owned subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video, and online content. Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers, and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented artists, developers, and industry veterans worldwide.

About The Role

As a Client Service Coordinator, you will be responsible for monitoring and evaluating day-to-day order management, overseeing order processing, and other client-specific operations. With a strong focus on attention to detail and collaboration, you will respond effectively to unforeseen challenges and ensure operational processes run smoothly. If you're passionate about the entertainment industry and thrive in a fast-paced, multi-tasking environment, we want to hear from you.

Primary Responsibilities

Monitor and evaluate day-to-day order-management tasks related to title releases.

Manage order queue and responsible for timely order processing.

Create and distribute secure access to theatrical engagements through KDM processing.

Create and analyze reports to ensure orders are processed accurately and efficiently.

Respond effectively to unforeseen challenges and ensure operational processes aren't hindered in the face of evolving circumstances.

Creation of work orders and bookings in proprietary workflow system.

Review and schedule work orders and projects to adhere with client SLA's and operational capacities.

Email management and effective communication with internal and external partners. Maintain professional and positive working relationships with internal studio representatives to maintain information flow.

Knowledge and understanding of multiple client needs and workflow nuances.

Lead and adhere to workflows and procedures and remain up to date with changes.

May be requested to work additional or off hours due to flux in business or client needs.

Special projects / other duties as assigned.

Qualifications

Collaborative team player with strong focus on teamwork.

Proficient in managing information across diverse tech platforms.

Reliable, flexible and skilled at multi-tasking, work effectively under pressure and possess strong organizational and interpersonal skills.

Proficient in word processing, spreadsheets, inventory, order processing, project management, and database software's.

Strong analytical skills to solve problems involving several concrete variables in standardized situations.

High attention to detail.

Efficient in managing time and tasks effectively.

Strong desire for continued learning.

Positive attitude with the ability to remain professional in high stress situations.

Solid technical understanding of the post-production industry a plus.

If you're an independent thinker with a high level of ingenuity and the above qualifications, then we'd like you to join our team!

We offer a competitive salary and benefits, including 401(k).

Deluxe's policy is to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.