Application Support Engineer

A client of Innova Solutions is immediately hiring for an Application Support Engineer.

Position Type: Full Time - Contract
Duration: 12-18 Months
Location: Chicago, IL

As an Application Support Engineer, you need to work in close collaboration with the Application Developers, peer Support Leads, Application Managers, Offshore teams and Infrastructure Support

• Must Have Day to Day Responsibilities:
• Minimum 7 years of experience in Application support and problem diagnosis skills - ability to jump in and investigate issues, resolve problems, and communicate status
• Manage user query mailbox effectively, understand the scope of teams work and ensure timely and appropriate response is provided for all user queries.
• Must be able to attend Face to Face interview.
• 2+ Years of experience develop support tooling and automation using Python and Javascript.
• 4+ years of experience responding and resolving feed support issues for Autosys and Python based batches.
• 2+ years of experience managing alerts and monitoring of critical trading system environments using ITRS.
• 2+ years of experience with Incident management - provide timely and accurate user notifications as well as management escalations when needed.
• Documentation and knowledge management.
• Follow up and coordinate resolutions with various development teams
• Assist with metrics reporting for Python based systems and Java applications
• Coordinate and perform Business Continuity testing and related paperwork.
• Organize and run meetings independently for issue resolution.
• Identify scope for automation to reduce manual, repeating tasks
• Must have Required Skills & Qualifications
• 2+ Years experience with Python development.
• 2+ Years with Quartz
• 3+ Years experience in Linux/Unix environment.
• 2+ Years of experience with SQL.
• 2+ Years of experience with Shell scripting.
• 2+ Years of experience with ITRS Geneos.
• 2+ Years of experience with Splunk.
• 1+ Years of experience with Ansible.
• 2+ Years of experience with Dynatrace.
• Knowledge with FI Derivatives Bonds, MTGE Loans, FIX Connectivity.

Thank you!

Sudhir Madnawat



PAY RANGE AND BENEFITS:
Pay Range*: $70/hr to $72/hr
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).