Retail & QSR Manager - Tin Building

Retail & QSR Manager

Seaport Entertainment Group is a premier entertainment & hospitality company that owns and operates a unique collection of assets positioned at the intersection of entertainment and real estate. Seaport Entertainment Group's focus is to deliver unparalleled customer experiences through a combination of restaurant, live entertainment, sports, retail and hospitality offerings integrated into one-of-a-kind real estate. Our assets include the Seaport neighborhood in Lower Manhattan and the Las Vegas Aviators Triple-A Minor League Baseball team and Las Vegas Ballpark, as well as the company's ownership stake in Jean-Georges Restaurants and its interest in the air rights above the Fashion Show Mall, which may be used to create a new casino and hotel on the Las Vegas Strip.

About The Role :

The Retail & QSR Manager plays a vital leadership role in the daily operations of the Tin Building's Quick Service counters, Non-Perishables Market, Front End, and Ice Cream Shop. Reporting directly to the AGM, this position is hands-on, floor-focused, and responsible for delivering exceptional customer experiences while achieving operational excellence, staff development, and financial targets. This role blends strategic execution with frontline leadership setting the tone for a culture of hospitality, efficiency, and high performance.

What You Will Do

• Partner with the General Manager and AGM to execute strategic goals for service, staffing, and operations.
• Inspire and lead FOH teams with a unified vision to exceed service and sales standards.
• Drive team performance through on-the-floor coaching, mentoring, and direct feedback.
• Lead weekly manager meetings and execute pre-shift initiatives to align teams.
• Foster a culture of continuous improvement, collaboration, and accountability.
• Maintain a talent pipeline by identifying, hiring, training, and developing high-potential team members.
• Manage FOH scheduling in line with labor goals and service demand.
• Ensure consistent execution of food, beverage, merchandising, and hospitality standards aligned with the Tin Building's values.
• Lead by example in delivering warm, efficient, and knowledgeable customer service across all assigned departments.
• Actively engage with guests during service to build loyalty and gather direct feedback.
• Ensure product presentation, cleanliness, and sanitation standards (DOH compliance) are maintained.
• Maintain accurate and timely inventory levels, manage ordering, receiving, waste control, and maintain documentation for financial accuracy.
• Oversee cash handling procedures and support Front End operations including voids, returns, and reconciliations.
• Monitor sales performance and labor efficiency daily, ensuring alignment with budgets and financial goals.
• Support execution of promotional and seasonal programs to drive sales and customer engagement.
• Collaborate with leadership on budgeting, forecasting, and cost-saving initiatives.
• Work closely with F&B, Marketing, and Facilities teams to ensure operational cohesion and brand consistency.
• Communicate clearly and consistently across departments, ensuring seamless service and guest experience.
• Performs other duties as assigned or required

About You :

Minimum 5+ years of management experience in a high-volume QSR or hybrid retail environment or upscale food hall model preferred. Proven ability to lead, coach, and motivate cross-functional teams. Track record of achieving financial targets and service excellence in fast-paced operations. Excellent communication skillsboth verbal and digital. Highly adaptable and able to remain calm under pressure. Hands-on leadership style with an eye for detail and quality. Experience with scheduling, inventory, POS systems. Passion for hospitality, food, and elevating the customer experience. Availability to work nights, weekends, and holidays as business requires.

Physical Requirements :

Ability to stand for extended periods and move about the store frequently. Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and / or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. Must be able to lift and carry up to 50 lbs. Ability to stand for prolong periods of time. Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the store. Bend, lift, carry, reach / extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment. Climbing steps regularly.

Compensation range : $65,000 $75,000 per year.

Notice to Third Party Agencies : Please note that Seaport Entertainment Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, SEG will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, SEG explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seaport Entertainment Group.