Floor Supervisor-PT - Good Luck Lounge

Job Summary :

WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders : Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned / operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption / fertility support... it’s no wonder we are certified as a organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! WHAT THIS ROLE WILL DO Position Overview :  The Good Luck Lounge Floor Supervisor plays a key role in ensuring exceptional guest experiences at all times. This individual will assist the Operations Manager with daily venue operations and oversee the floor staff during live events. A background in food and beverage service, as well as a solid understanding of high-volume, high-energy environments, is essential. This role requires strong leadership, a passion for customer service, and the ability to resolve issues efficiently. Key Responsibilities :

• Collaborate with the Operations Manager to perform daily operational tasks, including overseeing all show duties.
• Assist in the management of guest relations by responding to elevated staff / guest inquiries and resolving any complaints or concerns related to shows, artist meet-and-greets, VIP packages, and amenities.
• Ensure that all guest issues are addressed and corrected, including security and customer service-related situations.
• Maintain communication with the Operations, Security and Food & Beverage teams to ensure that service standards are met.
• Lead opening, running, and closing duties in alignment with Live Nation policies.
• Educate guests on available venue amenities and make recommendations to enhance their experience.
• Circulate throughout the venue to maintain line of sight and atmosphere control while reporting any issues that arise.
• Actively engage in suggestive selling of venue products and services when applicable.
• Stay up to date on all Standard Operating Procedures (SOPs) and effectively communicate them to team members.
• Prepare pre-shift sheets and relay relevant management information to the staff.
• Oversee and manage lost and found articles, ensuring proper handling of items.
• Ensure responsible alcohol service in compliance with Responsible Alcohol Service training and Live Nation alcohol policies.
• Maintain proper security protocols in both guest-facing areas and back-of-house spaces.
• Lead pre-shift meetings and ensure the smooth flow of operations at the start of each shift.
• Work alongside the Manager-on-Duty (M.O.D.) to resolve guest and team member issues and escalate to higher management when necessary.
• Complete incident reports, collect witness statements, and assist with ejection logs and other related duties.
• Actively participate in and manage special events, ensuring smooth operations throughout.
• Additional tasks as requested by management.

Required Qualifications :

Preferred Qualifications :

Physical Demands / Working Environment :

This role requires someone who thrives in a dynamic environment, provides excellent service under pressure, and can manage the overall guest experience while supporting the Operations Manager in daily tasks