Dispatcher

Job Description

Job Description

More Than Just a Dispatcher : You're the Heartbeat of Our Operations - 100% Onsite. Not Remote!

This position is in a Dispatcher Hub. This is 100% onsite, not remote.

Schedule options are :

6 : 30AM - 3PM and 2PM - 10PM

Competitive Compensation ranging from $26 - $28 / hour DOE

As our Dispatcher , you'll be the heart of our operations, connecting our skilled technicians with customers who need our help.

Your clear communication, problem-solving abilities, and knack for keeping things organized will be essential in empowering our technicians to do what they do best : serve our community with expertise and care.

What Can We Do for You?

• Competitive Compensation ranging from $26 - $28 / hour DOE.
• Continuous and extensive training and development opportunities.
• Medical, dental, and vision insurance
• Long-term disability and company-paid life insurance.
• 401K plan with company match.
• Paid Time Off.
• Professional, supportive and fun work environment.
• Room for growth as our company expands we prioritize internal promotions.

Responsibilities for the Dispatcher :

• Oversee and manage all aspects of dispatch operations, including scheduling, routing, and coordinating resources.
• Monitor and prioritize incoming service requests, dispatching field personnel promptly to meet customer needs.
• Utilize dispatch software and systems to track and manage service calls, ensuring accurate record-keeping and documentation.
• Coordinate with field personnel to optimize routes and schedules, maximizing efficiency and productivity.
• Communicate effectively with customers, providing updates on service status and addressing any concerns or issues.
• Provide leadership and guidance to dispatch team members, ensuring adherence to company policies and procedures.
• Monitor performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and customer satisfaction.
• Collaborate with other departments, such as customer service and operations, to ensure seamless coordination and communication.
• Stay updated on industry trends and best practices, continually seeking opportunities for process improvement and optimization.

Ideal Dispatcher will have :

• Experience in Home Services / Skilled Trades Required.
• Minimum 3-5 years of Dispatcher experience in a Hub environment.
• Proficient with Microsoft Office.
• Participation in a rotating on-call schedule for weekends and holidays is a requirement.
• Ability to be a quick learner and transition / pivot quickly when needed.
• Excellent communication skills, both verbal and written.
• Proficiency in customer service software and systems, with experience using CRM platforms preferred.
• Strong problem-solving skills and the ability to handle challenging situations.
• Detail-oriented, strongly organized, and the ability to multitask in a fast-paced environment.
• Commitment to providing exceptional customer service and building positive relationships with clients.
• Must be flexible with training schedule.

Ready for a career that's more than just a job? Elevate your career with a company built on 75 years of trust for plumbing, electrical, heating, and A / C services.

We are deeply rooted in our communities and proudly employ residents.

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category.

We are an equal-opportunity employer. Pre-employment background check and drug test are required to be considered for this position.

TALD