Manager Patient Care Services

Vanderbilt University Medical Center

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Job Summary

The Manager, Patient Care Services is a leadership role that has comprehensive operational authority and responsibility for designated clinical area(s). Their responsibilities include : fiscal accountability, maintaining quality and regulatory standards, maintaining a high level of patient / family centered care and service, patient and staff satisfaction, program development, managing and developing teams, and ensuring integration with the clinical enterprise. Provides feedback, coaching and mentoring to less experienced peers and other members of the health care team.

Key Responsibilities

Collaborates to operationalize the mission, strategic plan, budgets, resource allocation, operational plans, and policies for the PCC, hospitals and Vanderbilt Clinic.

Prepares annual operating and capital budgets following established guidelines and using benchmark data.

Develops and monitors the implementation of area specific quality plan linked to organizational goals.

The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities

People Management (Intermediate) : Successfully resolves conflicts and disciplinary problems. Provides counseling and career development planning to subordinates. Constructively gives timely positive and negative feedback, confronting individual performance problems in a professional and sensitive manner. Aware of the values, abilities and needs of others. Demonstrates the ability to create a positive work climate, establishing a feeling of partnership and empowering others. Has set, coached and assessed the assignment objectives of subordinates. Practices and rewards behaviors supportive of company values.

Operations Planning (Intermediate) : Demonstrates ability to forecast complex resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, meet deadlines, and organize work for a single functional area. Merges diverse points of view into a coalition with shared goals and objectives. Plans for and anticipates events outside of immediate responsibility. Identifies relevant stakeholders and gains their commitment. Anticipates problems and obstacles before they arise. Able to absorb changes to major assignments while maintaining a high level of performance. Competently handles multiple assignments and projects simultaneously. Sets priorities with a proper sense of urgency and importance. Develops creative ideas and takes innovative action to achieve planned goals and objectives.

Quality Management (Novice) : Has provided continuous analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions. Has participated in the process of establishing, communicating and monitoring standards for quality and excellence. Demonstrates the ability to actually work on and improve a current business process, product or service.

Business Results (Novice) : Develops and implements appropriate measures for attaining well-defined business results and tracks progress in meeting goals and objectives. Continuously demonstrates a strong focus on quality in spite of pressures from competition, budgets, and time. Anticipates and responds effectively to customer needs. Sensitive to changes in the environment which may impact customer satisfaction, product quality, or profitability. Able to specify clear, precise personal objectives.

Compliance (Intermediate) : Demonstrates knowledge of the appropriate rules and regulations and apply them in difficult, stressful and complex situations. Able to interpret and explain rules and regulations that are ambiguous or unclear. Directs others in interpreting rules and regulations on the job and trains others in them.

Leadership (Intermediate) : Motivates and inspires others to perform at a high level. Puts aside personal needs and considerations for the good of the team. Communicates in a positive and constructive way, demonstrating an enthusiasm for team and unit goals. Takes appropriate risks, showing and accepting personal accountability for actions and decisions. Gets others to share challenges and perform as a valuable member of the team and unit. Accomplishes results through influence, coaching, communication and commitment with minimal use of authority and control.

Our Nursing Philosophy

We believe highly skilled and specialized nursing care is essential to Vanderbilt University Medical Center's mission of quality in patient care, education and research. We believe nursing is an applied art and science focused on helping people, families and communities reach excellent health and well-being. As a Vanderbilt University Medical Center employee, you make a difference to our patients and their families by bringing compassion and care to those in need of hope and healing.

Please see our current employee benefits offered :

• Affordable high quality health plan options
• Dental and / or vision plan
• 403(b) retirement plan
• Paid time off (flex PTO)
• Tuition reimbursement and adoption assistance (maximums applied)
• Short-long term disability
• Subsidized backup childcare
• And many more...

Ask us about our current inpatient nursing supplemental pay program!

Core Accountabilities

Core Capabilities

Supporting Colleagues :

Delivering Excellent Services :

Ensuring High Quality :

Managing Resources Effectively :

Fostering Innovation :

Position Qualifications

Responsibilities :

Certifications : LIC-Registered Nurse - Licensure-Others

Work Experience : Relevant Work Experience

Experience Level : 5 years

Education : Master's

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE / Vets / Disabled.