Operations Manager

Operations Manager

Salary : 80,000-95,000

Our passion is food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

The Food Service Operations Manager is responsible for overseeing the food service program, ensuring established cost controls and quality standards are met to deliver superior service and maximize profitability. This individual will manage daily operations, support staff development, and partner with leadership to drive strategic initiatives that enhance efficiency and guest satisfaction.

Key Responsibilities

Operational Leadership

Coordinate the tasks of Assistant Directors and Operations Managers.

Plan, organize, direct, and supervise departmental functions and activities.

Establish work standards, workflows, and implement policies and procedures.

Oversee the Micro Kitchen program, including product ordering, budget management, vendor coordination, and daily quality assurance walkthroughs.

HR & Staff Development

Support the General Manager with scheduling, performance feedback, and employee relations.

Assist with payroll processes to ensure accuracy and timely completion.

Utilize a participative approach to managing staff, fostering collaboration and accountability.

Guest Experience & Menu Oversight

Participate in daily menu reviews, with emphasis on allergen identification and labeling.

Partner with the General Manager to execute initiatives that improve efficiency and guest satisfaction.

Maintain excellent relationships with employees, guests, clients, and other departments.

Safety & Compliance

Direct and conduct safety, sanitation, and community maintenance programs.

Ensure compliance with all health, safety, and sanitation standards through inspections, staff training, and audits.

Additional Duties

Perform other responsibilities as assigned to support overall operational success.

Qualifications

Bachelor's Degree preferred.

Minimum of 3 years of relevant work experience in food service or operations management.

Strong leadership, communication, and interpersonal skills.

Excellent stress management, administrative, organizational, and follow-through abilities.

Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Ability to balance cost control with quality standards to maximize profitability.

What We Offer

A dynamic environment with opportunities to lead both operational and strategic initiatives.

Direct impact on guest satisfaction and service excellence.

Professional growth through exposure to HR, payroll, compliance, and food service operations.

Associates at Bon Appetit are offered many fantastic benefits including medical, dental, vision, life insurance / AD, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.

Req ID : 1478462

Bon Appetit

BRYAN GONI