UTILITY BILLING CUSTOMER SERVICE REPRESENTATIVE I Job ID 1777

Customer Service Representative

Under general supervision, provides customer service to utility customers and processes incoming revenues into the cash receipting system.

Primary Duties And Responsibilities :

The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Accepts new applications for service over the phone, electronically, in person or by mail. Prepares field service orders and enters new customer data into the customer information system. Ensures new accounts are created with all necessary services and the appropriate service and rate codes are assigned to produce accurate billing statements. Coordinates utility services with any city service provider. Answers utility customer inquiries, resolves service / usage discrepancies. Accepts and processes utility payments over the telephone and at our business counter. Prepares field service orders and updates the customer information system to terminate accounts as needed. Calculates billing adjustments to resolve processing issues and submits for approval and entry. Updates daily production spreadsheets. Reconciles transactions and data as directed; records changes, reconciles and resolves differences; maintains the accuracy of financial records. Creates and maintains records and files associated with financial transactions, service locations, and customers. Performs other duties as assigned or required.