PCC Quality & Learning Liaison, PRN

PCC Quality & Learning Liaison, PRN

Responsible for ensuring the delivery of an exceptional patient experience and that financial data is accurate and complete as a result of staff adhering to expected scripting and workflows, internal policies, and external regulations and requirements. This staff member performs quality monitoring activities and coordinates with Patient Connection Center leaders and educators to provide training across the Patient Connection Center. The coordinator keeps directors informed of quality monitoring results, identified training needs, and staff education progress.

Onsite position-Atlantic Station

Minimum education required : Bachelors degree in Healthcare Administration, Business Administration, or a related field is required. In lieu of degree, six (6) years of relevant work experience will be accepted in addition to the experience requirement.

Minimum experience required : Two (2) years of Rev Cycle or related experience in contact center, clerical accounting / finance is required. If no degree, a total of eight (8) years of experience required.

Minimum licensure / certification required by law : None.

Additional qualifications : Leadership and / or auditing experience is preferred. Experience working in patient scheduling, insurance verification, or insurance authorization is desired. Superior written and verbal communication skills including the ability to present ideas in a clear and compelling manner to both leader and staff level audiences. Previous experience using Epic, contact center tools, and / or Salesforce is a plus.