FOH Manager

Prime 55 Restaurant, Downtown:

• A Front-Of-House manager oversees operations at a restaurant.
• They shape a restaurant-goer’s experience by maintaining the dining room’s appearance, training quality staff, and ensuring good customer service.
• Front-of-house managers are “people people” with strong organization and leadership skills.
• A talent for conflict resolution is also important for addressing customer complaints and handling staff disputes.
• This position is usually full-time and often demands long hours on closing nights, some weekends, and holiday shifts.
• A Restaurant Manager plays a crucial role in the day-to-day operations of a restaurant, ensuring that it runs efficiently, provides excellent customer service, and meets its financial and operational goals.

The specific responsibilities and qualifications for a Restaurant Manager can vary depending on the type and size of the restaurant, but here is a general job description:

• Job Title: Restaurant FOH Manager Job Summary: The Restaurant Manager is responsible for overseeing all aspects of restaurant operations to ensure the smooth and profitable functioning of the establishment.
• They are responsible for managing staff, maintaining high-quality service standards, optimizing financial performance, and ensuring compliance with safety and health regulations.

Key Responsibilities:

• Staff Management: Hire, train, and supervise restaurant staff, including servers, cooks, and support staff.
• Schedule and allocate tasks to ensure adequate coverage during all shifts.
• Set performance expectations and conduct regular performance evaluations.
• Address staff concerns and conflicts, and provide coaching when necessary.

Customer Service:

• Ensure a high level of customer satisfaction by maintaining excellent service standards.
• Resolve customer complaints and issues in a professional and timely manner.
• Train staff in customer service etiquette and ensure a welcoming atmosphere.

Operations Management:

• Oversee day-to-day restaurant operations, including opening and closing procedures.
• Manage inventory, order supplies, and monitor food and beverage costs.
• Ensure compliance with health and safety regulations and food handling guidelines.
• Implement and maintain restaurant policies and procedures.

Financial Management:

• Monitor and manage the restaurant's budget, expenses, and revenue.
• Set pricing strategies and menu changes to maximize profitability.
• Track financial performance and implement cost-saving measures when necessary.

Marketing and Promotion:

• Develop and execute marketing strategies to attract and retain customers.
• Collaborate with the marketing team to create promotions and advertising campaigns.
• Utilize social media and online platforms to enhance the restaurant's online presence.

Quality Control:

• Ensure that food quality and presentation meet or exceed established standards.
• Conduct regular inspections of the dining area, kitchen, and restrooms to maintain cleanliness and hygiene.

Team Development:

• Provide ongoing training and development opportunities for staff.
• Foster a positive work environment that promotes teamwork and employee satisfaction.
• Encourage innovation and creativity among staff members.

Qualifications:

• Proven experience as a Restaurant Manager or in a similar role within the food and beverage industry.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Knowledge of restaurant management software and point-of-sale systems.
• Understanding of financial management and budgeting. knowledge of food safety and health regulations.
• Flexibility to work evenings, weekends, and holidays as required.
• Certification in food handling and safety (e.g., ServSafe) is often preferred.
• A Restaurant Manager is a pivotal figure in ensuring the restaurant's success by effectively managing both its front-of-house and back-of-house operations while providing exceptional service to customers.
• Adaptability, strong leadership, and attention to detail are essential qualities for success in this role.
• All candidates are subject to background and drug screening.

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