FSS Care Coordinator - Brevard County

Job Description

Job Description

Starting Salary : $45,000 / year

Position Summary : This position oversees and manages the authorization and utilization of services delivered for families determined by the Department of Children and Families to be at high or very high risk. The Care Coordinator coordinates and schedules Family Team Conferences to promote healthy, stable families with the goal of preventing further involvement with the system of care and keeping families intact. The Care Coordinator maintains information regarding the environment of current services to ensure a flexible, responsive, culturally competent service delivery system.

Technical / Functional Expectations :

1. Authorization Coordination-Essential Function : This is strongly recommended to ensure timely delivery of

appropriate services while managing the budget allocations and identifying alternative community resources as well as other funding streams in order to maximize resources and adhere to policies and procedures. Responsible for

utilization and monitoring flexible funding and service coordination in order to meet client needs.

2. Care Planning Resources : Access 3rd party, Medicaid and community resources and ensures inclusion in care planning in order to maximize resources.

3. Crisis Interventions : Provide crisis intervention linkages, referrals through consultation to ensure family support and stabilization in order to follow-up with emergency FTC for continued authorization. Ensures interim safety plan and follow up development in order to protect clients and agency's best interests.

4. Facilitate FTC's : This is strongly recommended in order to effectively bring a diverse team of professionals, family and community resources together to provide support to the family in order to develop strategies and identify needs to address their issues. Ability to use judgement and a solution focused style to address differing points of view to achieve consensus within the FTC process. Ensure that the family voice drives the process and that decisions and actions have support of the group.

5. Service Utilization UM / Wrap : Manages the daily service utilization log and submits to Brevard C.A.R.E.S. FSS Supervisor for necessary authorization to monitor costs and track other sources of services and funding. Coordinates with providers to ensure service delivery in timely manner and to ensure needs are being addressed as detailed in the individualized care plans. in concert with family members and informal and natural supports.

6. Other duties as required : Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes.

Behavioral Competencies :

1. Facilitation : Able to use judgment and provide a process to ease group resolution of issues; clarify points of view and terminology to gain group acceptance; facilitate the actions, decisions, or opinions of others in a positive direction.

2. Develop Relationships : Able to relate with others while building credibility and rapport; give personal support and reassurance; put others at ease; build cooperative relationships.

3. Responsiveness : Able to take action to meet the needs of others; respond to solve problems; minimize delays or problems with little or no supervision.

4. Verbal Communication : Able to clearly express ideas, information, or concerns with the spoken word; present verbal information in a straightforward manner; ask questions in order to open channels of communication; listen to understand perspective of others.

5. Problem Solving : Able to exercise judgment in building realistic solutions to problems; understand the real issues behind problems; use common sense and take practical action to solve problems.

6. Integrity : Able to demonstrate consistency of words and actions; protect confidential information; do what is right even when no one is watching; demonstrate sound business ethics; consistently comply with organizational values.

7. Sensitivity : Work effectively with and show sensitivity to cultural differences and various socio-economic backgrounds of others.

8. Ethics : Adhere to and model principles and values of Agency and System of Care by being strength-based,

solution-focused, maintains highest level of integrity and ethical standards and work collaboratively with employees, partners, stakeholders and clients in all interactions.

Business Experience :

1. Valid Driver's License & Appropriate Insurance - Essential : This position also requires a valid driver’s license in order to travel throughout the County and requires $100,000 / $300,000 bodily injury insurance coverage (per FL Statute) in order to transport clients.

2. Computer skills (Microsoft and Web based application) : This position uses Microsoft and a web-based application for daily entry of case activity and the utilization management of service authorizations.

3. 2+ years of Team Facilitation Skills with At Risk Families : This position works collaboratively with both informal and formal professional supports and must demonstrate the ability to effectively partner with collaterals and service providers.

4. Min 1 year knowledge Child Welfare Experience : This position requires Florida Child Protection Certification.

Educational and Experience Requirements :

1. Bachelor’s Degree required.

2. Master’s Degree in Human Services Related field preferred.

3. 2 to 5 years related experience required.

4. 5 to 8 years related experience preferred.

Physical Requirements :

1. Lifting 10 pounds

2. Carrying 10 pounds

3. Reaching

4. Sitting

5. Standing

6. Reading

7. Listening

8. Typing

9. Writing

10. Speaking

Family Partnerships of Central Florida is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. These employers also maintain Drug-Free Workplaces. Requests for Auxiliary Aids for Hearing Impaired or Limited English Proficiency Candidates may be made with a minimum of five (5) days notice to C Hernandez at (321) 752-4650.