Customer Service Representative 2 UHealth SoL Mia

Customer Service Representative 2

The University of Miami UHealth at SoL Mia opening September 2025, will bring high-quality academic medicine to North Miami, Aventura, and surrounding communities.

Our expert team of physicians and staff will represent a wide range of specialties, including NCIdesignated Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, the number one eye hospital in the nation. UHealth at SoL Mia will also deliver the latest in urologic treatments from the renowned Desai Sethi Urology Institute as well as top-notch care from UHealth's nationally ranked neurology and neurosurgery programs.

The University of Miami UHealth department of Patient Access at SoL Mia has an exciting opportunity for a Customer Service Representative 2.

Core Job Summary

The Customer Service Representative 2 (H) receives, reviews, and addresses a variety of inquiries, including complaints, requests for information and / or service, etc., and follows up on customer / patient concerns via face-to-face, email, fax, telephone, and / or regular mail.

Core Responsibilities

• Receives, addresses, and responds to general inquiries, requests for service / support, and / or complaints.
• Researches all inquiries to address any issues or concerns. Refers concerns to other service areas / departments for follow-up, as needed.
• Resolves routine and basic problems and communicates solutions or requested information to the customer or patient. Verifies that appropriate changes / resolutions have been finalized.
• Keeps records of customer interactions, recording details of inquiries, complaints, comments, and final resolution in the applicable database.
• Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
• Reviews and processes confidential information with discretion.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications

Knowledge, Skills and Attitudes :

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females / Minorities / Protected Veterans / Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.