Talent.com
Customer Service Representative 3 (H)

Customer Service Representative 3 (H)

University of MiamiMiami, FL, US
30+ days ago
Job type
  • Full-time
Job description

Current Employees

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process.

The University of Miami / UHealth Department Medical Wellness and Recreation has an exciting opportunity for a full-time Sr. Customer Service Representative to work in Miami, FL. The Sr. Customer Service Representative receives, reviews and addresses a variety of inquiries, to include complaints, requests for information and / or service etc. and follows-up on customer concerns via face-to-face, email, fax, telephone and / or regular mail. This position also provides guidance to lower-level customer service staff and handles the more complex or unusual problems.

Core Job Functions

  • Assists lower level customer service staff with day-to-day requests.
  • Receives, addresses and responds to general inquiries, requests for service / support and / or complaints.
  • Researches all inquiries in order to address any issues or concerns. Refers concerns to other service areas / departments for follow up, as needed.
  • Resolves complex and unusual problems and communicates solution or requested information to the customer. Verifies that appropriate changes / resolutions have been finalized.
  • Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.
  • Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
  • Reviews and processes confidential information with discretion.
  • Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

  • Responsible for opening shift at Wellness Center from 5 am to 1 pm.
  • Facilitates front desk check-in procedures for members, personal training sessions, fitness classes, and other wellness programs.
  • Provides tours to prospective members.
  • Cross-trains and assists with Membership Office duties as needed.
  • Processes payments for pro-shop sales and fitness programs.
  • Monitors towel inventory and reports fluctuations to supervisor.
  • Reports facility / operational issues to management, housekeeping, and security.
  • Assists with special projects, promotions, and Wellness Center events.
  • Other job-related duties as assigned.
  • This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

    Core Qualifications

  • High school diploma or equivalent
  • Minimum 2 years of relevant experience
  • Ability to communicate effectively in both oral and written form.
  • Ability to recognize, analyze and solve a variety of problems.
  • Ability to process and handle confidential information with discretion.
  • Ability to work evening, nights, and weekends as necessary.
  • Ability to lead, motivate, develop and train others.
  • Proficiency in computer software (i.e. Microsoft Office).
  • Any relevant education, certifications and / or work experience may be considered.

    The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

    The University of Miami is an Equal Opportunity Employer. Females / Minorities / Protected Veterans / Individuals with Disabilities are encouraged to apply.

    Create a job alert for this search

    Customer Service Representative • Miami, FL, US

    Related jobs
    Customer Service Representative

    Customer Service Representative

    Mr. RooterNorth Miami, FL, US
    Full-time
    If you are looking for a new career where you can get coaching and training for a job that’s in demand, we are looking for you!. Apply today to join the team at Mr.We are looking for the best people...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Insight GlobalMiami, FL, US
    Full-time
    Position : Customer Service Representative.Location : On Site in Miami, FL , 33126.Salary Based On Experience with a 10% Bonus. Call center / customer support experience like Amex).Ability to handle hig...Show moreLast updated: 30+ days ago
    • Promoted
    Bilingual Patient Customer Service Reps x4 (Temp to Perm)

    Bilingual Patient Customer Service Reps x4 (Temp to Perm)

    Prestige Staffing - Healthcare Jobs - Revenue CycleHollywood, FL, US
    Temporary
    Inbound Call Center Representative – Healthcare.We are seeking a compassionate, detail-oriented.Inbound Call Center Representative. In this role, you will be the first point of contact for pat...Show moreLast updated: 30+ days ago
    Sales and Customer Service Representative

    Sales and Customer Service Representative

    Pro ManagementPembroke Pines, FL, US
    Full-time
    Quick Apply
    Join Our Team as a Sales and Customer Service Representative!.Profits Management is one of the nation's fastest-growing firms in the industry. We are at the forefront of brand engagement and custome...Show moreLast updated: 3 days ago
    Customer Service Representative

    Customer Service Representative

    FYZICAL Therapy and Balance CentersHialeah, FL, US
    Full-time
    Quick Apply
    If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening i...Show moreLast updated: 30+ days ago
    Bilingual Customer Service Representative

    Bilingual Customer Service Representative

    Florida One InsuranceNorth Miami Beach, FL, USA
    Full-time
    Quick Apply
    We're looking for a dependable and enthusiastic.Bilingual Customer Service Representative.In this role, you'll handle customer inquiries via phone, email, or chat-resolving issues, answering questi...Show moreLast updated: 30+ days ago
    • Promoted
    Sales & Customer Service Professional

    Sales & Customer Service Professional

    MTN Consulting, Inc.Hialeah, FL, US
    Full-time
    Customer Service & Sales Professional.This is an Entry Level Role .Entry-Level Sales and Customer Service position with opportunity for advancement into management & team leadership in...Show moreLast updated: 30+ days ago
    Customer Service Representative

    Customer Service Representative

    GA Telesis, LLCMedley, FL, US
    Full-time
    Quick Apply
    GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries.We serve over 2,000 customers, including airlines, original equipment manufacturers, maintenanc...Show moreLast updated: 16 days ago
    Customer Service Representative

    Customer Service Representative

    eMed, LLCMiami, FL, US
    Full-time
    Quick Apply
    Company Introduction eMed is a technology-driven digital health company and the Test-to-Treat pioneer offering peace of mind to individuals through telehealth by helping them take control of t...Show moreLast updated: 18 days ago
    Customer Service Parcel Specialist

    Customer Service Parcel Specialist

    Fedex GroundUSA, Florida, Miami Beach
    Full-time
    This team member will have primary responsibility for coordinating the inbound / outbound package activities of the in-center parcel management operation. This team member will be receiving, processin...Show moreLast updated: 9 days ago
    BILIGUAL Customer Service Representative

    BILIGUAL Customer Service Representative

    Axiom Payment Systems IncMiami, FL, USA
    Full-time
    Quick Apply
    Our Customer Service Reps are vital to building and maintaining relationships with our great customers! You will contact and interact with current customers to obtain and process all information ne...Show moreLast updated: 30+ days ago
    • Promoted
    International Customer Service Representative

    International Customer Service Representative

    First Citizens BankMiami, FL, US
    Full-time
    This position provides administrative and customer service support to the International Banking group.Services foreign and domestic accounts, addresses inquiries and concerns, and performs other se...Show moreLast updated: 30+ days ago
    Customer Service Representative

    Customer Service Representative

    Fun In Motion ToysDania Beach, FL, USA
    Full-time
    Quick Apply
    We are Fun In Motion Toys, the maker of Shashibo®, Shashibo Battle Shapes®, Cubendi®, Duomoto®, TECTI®, HyperTiles®, Nockles™, Wes Peden Glow. Juggling Balls, Spinballs Glow.We have ranked in the To...Show moreLast updated: 30+ days ago
    Customer Service Representative

    Customer Service Representative

    It's Just LunchMiramar, FL, US
    Full-time
    Quick Apply
    Customer Service Representative Location : .Employment Type : Full-Time About Us It’s Just Lunch is the world’s leading personalized matchmaking service, specializing in connecting busy pr...Show moreLast updated: 12 days ago
    Customer Service Parcel Specialist

    Customer Service Parcel Specialist

    FedExMiami Beach, Florida, US
    Full-time
    This team member will have primary responsibility for coordinating the inbound / outbound package activities of the in-center parcel management operation. This team member will be receiving, processin...Show moreLast updated: 10 days ago
    • Promoted
    Customer Service Representative - Remote - 50k-60k / Year

    Customer Service Representative - Remote - 50k-60k / Year

    Spade Recruiting USAHomestead, Florida
    Remote
    Full-time
    Quick Apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show moreLast updated: 30+ days ago
    Remote Customer Service Representative 1

    Remote Customer Service Representative 1

    Virgo & Aries LLCFort Lauderdale, FL, us
    Remote
    Full-time
    Quick Apply
    Join Our Remote Dream Team - Deliver Outstanding Customer Service from our select locations! .Are you a customer-focused superstar with a passion for going above and.Are you ready to unleash y...Show moreLast updated: 30+ days ago
    Sales and Customer Service Representative

    Sales and Customer Service Representative

    JL CommunicationsMiami, FL, US
    Full-time
    Quick Apply
    Join Our Team as a Sales and Customer Service Representative! 5M Promotions is one of the nation's fastest-growing firms in the industry. We are at the forefront of brand engagement and customer acq...Show moreLast updated: 30+ days ago
    Sales and Customer Service Representative

    Sales and Customer Service Representative

    The Cleaning AuthorityFORT LAUDERDALE, FL, US
    Full-time
    Are you an outgoing, goal-driven professional with a passion for helping people and closing sales? The Cleaning Authority is a fast-growing residential cleaning service, and we’re looking for a Sal...Show moreLast updated: 30+ days ago
    Customer Service Representative

    Customer Service Representative

    Hustle Notice BizMiami, FL, US
    Full-time
    Quick Apply
    We are seeking a dedicated and enthusiastic Customer Service Representative to join our team.This role is pivotal in ensuring customer satisfaction and enhancing customer loyalty through effective ...Show moreLast updated: 30+ days ago