Bilingual Quality Assurance Analyst

A company is looking for a Bilingual Quality Assurance Analyst to monitor and assess call center performance.

Key Responsibilities

Designs call monitoring formats and quality standards

Performs call monitoring and provides trending data to management

Prepares and analyzes internal and external quality reports for management review

Required Qualifications

2+ years of call center experience preferred

Bachelor's degree is a plus

Fluency in Spanish is required

Proficiency with Google suite of products

Ability to adapt to change and prioritize tasks effectively